דרושים » מחשבים ורשתות » Support Engineer

looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.
Our goal at EUC is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.
As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.

We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.

What you will do:
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

The Technology Support Specialist is responsible for providing technical support to our clients and assisting internal departments such as Account Management and Sales. This part-time position is ideal for students, offering valuable hands-on experience in technology support and integration.

Key Responsibilities:
Configuring new clients across various internal systems.
Assisting with technical integration efforts for client setups.
Updating and modifying system settings and configurations based on requirements from both internal and external stakeholders.
Providing technical support to internal departments and assist in troubleshooting and resolving technical issues.

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

We are looking for a Help desk to join our IT team.

What you will be doing:

Provide professional and courteous Technical Support to all company employees
Serve as the first point of contact for IT-related issues, providing timely and effective solutions
Troubleshoot and resolve hardware, software, and network issues
Provide computing solutions to meet the company's needs
Manage Active Directory, including user account creation, modification, and deletion
Configure and manage Google Workspace user accounts and email inboxes
Participate in IT projects and initiatives as needed

We are seeking a skilled and proactive OpenShift Administrator with in-depth experience managing and supporting Red Hat OpenShift environments, along with strong knowledge of DELL storage systems and HPE servers, Ansible automation, and virtual networking technologies. The ideal candidate will play a critical role in maintaining, optimizing, and automating container platform infrastructure for mission-critical applications.

Key Responsibilities:
Deploy, configure, manage, and support Red Hat OpenShift Container Platform clusters (bare-metal or virtualized).
Maintain and monitor DELL/HPE servers and storage systems (e.g., PowerStore, Unity, Compellent) used in the container infrastructure.
Implement infrastructure as code using Ansible for automating configuration, deployment, and patching tasks.
Design, configure, and troubleshoot virtual networking elements including VXLAN, VLANs, bridges, and virtual switches (e.g., OVS, vSwitch).
Ensure high availability, performance tuning, and reliability of the OpenShift platform and associated infrastructure.
Work closely with development, security, and network teams to support DevOps pipelines and containerized applications.
Manage storage provisioning, performance optimization, and backup/recovery for virtual machines.
Apply security hardening, access controls, and auditing policies across OpenShift and supporting systems.
Provide documentation, runbooks, and training to other teams as needed.
Respond to incidents, perform root cause analysis, and contribute to continuous improvement initiatives.