required network operations center (noc) operator.
monitor, operate and support all of the companys 24/7 global and domestic content distribution services facility in emek haella.
monitor telecommunications/ broadcasting systems, supervise the technical components functions and make sure that they are active and problem-free.
customer support act as the initial point of contact for all the companys clients.
troubleshoot and fix technical issues.
accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
manage escalation process untill resolution, including coordination with in-house engineers and third parties.
manage and coordinate technical maintenances related to the companys distribution services.
monitor and operate, if needed, facility air-conditioning, ups, generators etc.
Requirements:
technical background (practical engineer an advantage) rf, satellites, networks, electronics, video and/or sound.
technical or customer support experience an advantage.
fluent english a must.
basic computer skills (ms office programs).
personal attributes.
team player.
highly responsible independent, diligent, proactive and neat.
service-oriented.
good communication skills and problem solving capabilities.
ability to execute several complicated tasks simultaneously.
ability to operate under pressure and in a stressful environment.
able to handle shift rotation, with a minimum of five shifts including nights, on a 24/7 basis.