We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.
Requirements: 3 years of practical experience in supporting IT environments for over 200 users.
Expertise in Microsoft Azure AD Domain, managing permissions, servers, and roles.
Experience with Windows operating systems is required.
Experience with Mac operating systems is a plus.
Proficient in Microsoft Office 365 and Google Apps.
Knowledge of Python programming is a plus.
Customer-focused with excellent communication skills, capable of performing well under pressure.
Outstanding analytical and problem-solving abilities, with a keen eye for detail.
Strong troubleshooting and multitasking capabilities.
Familiarity with network systems like firewalls, switches, and WiFi is advantageous.
Relevant professional certifications are preferred.
Fluent in English, with high proficiency in both reading and writing, is mandatory.
This position is open to all candidates.
