דרושים » שירות לקוחות » Customer Support Agent

The5ers, a leading fintech company based in Israel, is looking for Customer Support Agent to join our growing team

What Youll Do:
Resolve and address any customer's concerns and issues related to their accounts.
Act as a strategic advisor, establishing trust and advocating for client needs across departments.
Respond to customer inquiries via email promptly and professionally.
Resolve customer concerns with patience, empathy, and efficiency.
Maintain accurate records of customer interactions and transactions.
Provide clear and accurate information regarding traders' accounts and our financial products.
Collaborate with internal teams to ensure seamless service delivery.
Identify and escalate high-priority issues to the appropriate teams.
Meet performance targets, including response times and customer satisfaction metrics.