Serving as the first point of contact for customers (company employees) seeking technical assistance (Phone/Email/Remote/physically)
Solving technical issues to all end users equipment (including desktops, laptops, mobile phones, desk phones, etc.)
Requirements: At least 4-5 years proven experience as help desk technician or other customer support role.
Experience with Priority/NetSuite is an advantage
Experience in operating system maintenance (Workstations & Servers) Includes Troubleshooting (Active Directory, GPO, Networking, Virtualization-Hyper-V and VMware based systems, etc.)
Proven experience writing reports for management, policies, and procedures.
Experience with common networking devices such as firewalls, switches,
Understanding of LAN and WAN technologies, Internet, VLANs, DNS/DHCP, VPNs, NAT, IP.
Manage Microsoft OS images, Office, Video Conference systems.
Proven experience in Cloud based platforms security enforcement with emphasis on networking and security solutions.
System Admin assistance on (Day by Day) Tasks & Projects
Extensive knowledge & experience in installation and distribution of Microsoft O.S
המשרה מיועדת לנשים ולגברים כאחד.