We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to play a critical role in the Payments team.
The ideal candidate will bring expertise in payment systems, system functionality, and integration behaviors, with the ability to thrive under pressure, work independently, and effectively manage projects.
Responsibilities:
Oversee daily operations of payment products, ensuring smooth functionality and high performance.
Investigate and resolve payment queries from internal and external stakeholders efficiently.
Analyze and identify trends, patterns, and anomalies in payment operations, providing actionable insights.
Collaborate with cross-functional teams to address payment-related escalations, reduce operational risks, and implement long-term solutions.
Manage and optimize system features and integration workflows, ensuring seamless interoperability across platforms.
Serve as a subject matter expert on payment systems, operations, and integration processes.
Build and maintain strong relationships with external payment processors, acquirers, and partners to ensure uninterrupted operations and efficient issue resolution.
Continuously enhance operational processes through automation and the implementation of cutting-edge tools.
Requirements: Bachelors degree in Industrial Engineering, Business Administration, or a related field.
Strong experience with SQL and Excel
Experience with BI tools (e.g., QlikSense) (Advantage)
Hands-on experience with automation tools and payment integration technologies.
Strong background in Payments/Product Operations or Project Management within the payments industry (Advantage).
Exceptional analytical and problem-solving skills with a meticulous attention to detail.
Highly motivated and self-driven, capable of working independently with minimal supervision.
Excellent verbal and written communication skills, with the ability to explain complex topics to diverse audiences.
Familiarity with specific payment technologies such as payment gateways , APIs, or card processing platforms is a strong advantage.
This position is open to all candidates.