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We are in-house product experts. The technical solutions team enables our company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at our company. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At our company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our workers can create a work-life harmony that best fits them.
What Youll Do:
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customers IT Operations environment on a regular basis and provide recommendations that will maximize our companys value.
Be the customers advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with our companys product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success.

our company Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, wed love to meet you!
At our company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our workerss can create a work-life harmony that best fits them.
What Youll Do:
Partner with the sales team to articulate the overall company value proposition, vision and strategy to customers
Continually learn new technology to build competitive knowledge, technical skill, and credibility
Deliver product and technical presentations with potential clients
Have a direct line of communication with the product team to collaborate on feature requests
Help clients onboard the product and assist when they run into roadblocks.
Think creatively about a wide variety of technical challenges during the pre-sales life cycle.

We are seeking an application engineer to support our Direct-to-Garment and Direct-to-Fabric product lines.
In this role, you will serve as a Pre-sales technical expert, executing pre-sales projects, samples and demonstrations, collaborating with customers, internal teams, and partners to ensure the successful implementation, optimization, and support of our digital printing solutions across the globe
What Will You Do?
Execute pre-sales projects and tasks while demonstrating value proposition and technology advantages
Address application challenges while developing mitigations and solutions
Manage the DTG lab, including all measurement equipment and consumables
Collaborate with engineering and technical teams to address complex challenges.
Coordinate with cross-functional teams to ensure seamless pre-sales task execution, including Post-sales, R&D and graphic designers.
Conduct live demonstrations showcasing digital printing capabilities.
Provide expert guidance on system applications, workflows, and best practices.
Diagnose and resolve issues related to hardware, software, and digital printing workflows.
Deliver comprehensive training to end-users on system operation, maintenance, and optimization.
Analyze customer production processes and recommend improvements to enhance efficiency, quality, and performance.