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We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

were hiring an Account Executive to help build our sales engine from the ground up.
The Role:
In this role youll own the full sales cycle - from prospecting and discovery through pilots, negotiation, and closing.
Youll work closely with the B2B GM, Product Marketing, Marketing, and Product teams to define and refine the sales process, refine the ICP and messaging, and turn early customer wins into a repeatable sales motion.
This is not a role where you inherit a pipeline. Youll help build it.

We are looking for a Client Director for EMEA who will focus on the IL and MENA regions and independently lead a portfolio of clients as part of our Sales team. The person in this role will act as a trusted advisor, drive new business opportunities and help clients strengthen their security posture with confidence and clarity. This role will own a specific revenue target for the region and will be accountable for opportunity growth and client retention.
What You Will Do:
Drive business opportunities in your region by attending events and client workshops, developing proposals and sales collateral and leading business development discussions.
Work with existing clients to identify additional needs and scope future engagements.
Maintain strong relationships with technical teams and senior leadership to anticipate requirements and set expectations around services.
Build and maintain long term partnerships with leading multinational organizations and serve as their trusted advisor.
Partner closely with engagement teams to develop and review deliverables. Present status updates to diverse audiences that include technical teams, CISOs, CIOs, CTOs and executive leadership.
Participate in internal capability building, methodology development and broader strategic planning

We're looking for a talented Implementation Consultant to join our fast-growing team. This role combines technical and sales skills - you'll work closely with customers to implement monday.com in a way that addresses their real business needs and challenges.
What You'll Do
Act as a project manager to ensure timelines are met.
Claim new accounts and manage their implementation and onboarding.
Build and cultivate relationships with clients, understanding their needs and ensuring their success with monday.com.
Serve as the main point of contact between clients and monday.com.
Build, own, and execute client success and onboarding plans.
Work with customers to establish a clear end-user training plan for their workflows in monday.com.
Lead online webinars, consultations, and one-on-one demos to educate customers on the product's features.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io The Role We are looking for an experienced, strategic, and data-driven Director of Sales Operations to lead, scale, and optimize our global sales infrastructure. In this role, you will manage two core pillars: our Salesforce & Sales Operations team, and our Sales Data Analytics team. You will be responsible for driving operational excellence, streamlining processes, and equipping our sales teams in Israel and New York with the tools, insights, and workflows they need to win. If you thrive at the intersection of strategy, technology, and people management, this is the place for you. Key Responsibilities: Team Leadership: Lead, mentor, and scale a high-performing global team consisting of Sales Operations specialists, Salesforce administrators, and Sales Data Analysts. Process Optimization: Own the end-to-end sales process lifecycle. Continuously analyze, refine, and streamline workflows for both local (Israel) and remote (New York) sales teams to drive productivity and eliminate friction. Tech Stack & Salesforce Ownership: Serve as the strategic owner of our CRM (Salesforce) and broader sales tech stack. Drive platform adoption, data integrity, and implement scalable tools to support complex B2B sales cycles. Data-Driven Strategy: Partner with the Sales Data Analytics team to deliver actionable insights, pipeline analysis, forecasting models, and performance dashboards for sales leadership and executives. Cross-Functional Collaboration: Act as the bridge between Sales, Marketing, Finance, Legal, Data and Product to align on targets, commission planning, lead-to-revenue funnels, and data consistency. Sales Enablement: Design and implement rules of engagement, territory mapping, and lead routing strategies to maximize the efficiency of our global sales reps.

What you'll do
Run the technical onboarding for new clients: scoping integrations, sequencing the migration plan, and keeping every stakeholder informed through go-live.
Become the single technical point of contact for your portfolio. Operators, affiliate managers, and engineering leads on the client side should all know who to call.
Lead the technical conversations around new platform capabilities, integration changes, and migration decisions.
Partner with Integration Engineering to translate client requirements into product priorities, and vice versa.
Maintain the technical context for each client so any handoff inside us is fast and accurate.