looking for a Junior Customer Success Manager to join the CSM Group and focus on supporting our Customers Success Managers worldwide in building and monitoring customer engagement, long-term strategic projects and the deployments.
As a Junior Customer Success Manager, you will play a pivotal role in overseeing and managing the critical aspects of the customer life cycle, ensuring the successful completion of projects and ensuring that all project objectives are met in a timely and efficient manner.
The Junior Customer Success Manager is expected to provide direction, oversight, and supervision across all customer-related tasks performed by many different teams, to ensure successful completion of the CSM team's projects. Responsibilities will span across three key areas: bugs management, feature requests management, and deployment management.
This role is full time and is Herzliya, Israel based.
Responsibilities
Develop detailed plans for deployment, outlining steps, roles, responsibilities, timelines, and identifying potential risks.
Support our Customers Success Managers worldwide in building and monitoring the deployment plan.
Work closely with our product, data analytics, engineering and support teams to ensure the successful completion of projects in a timely and efficient manner.
End-to-end responsibility for managing and prioritizing technical tasks with engineering and support stakeholders.
Manage bug tracking, prioritization, and resolution utilize project management platforms such as Monday or Jira..
Validate release content, including the necessary bugs and features that the account needs.
Support building and maintaining metrics and dashboard, including Monday boards and new tools.
Requirements: Proven experience as a Project Manager or in a similar role in a software development environment.
Strong project management capabilities, including planning, execution, and delivery of projects within specified timelines.
Strong organizational, communication, and leadership skills.
Familiarity with bug tracking systems, feature request management, and deployment processes.
Ability to adapt to changing priorities and effectively manage project timelines.
Proven capability of proactively chasing and coordinating with team members to ensure timely task completion.
Team player, effective interpersonal skills, and good vibes. Ability to communicate with both business and technical counterparts
Highly proficient in using Jira for project management
Experience in the following fields - Cybersecurity /Data analytics - preferred.
Experience with cloud (AWS, Azure, Google Cloud) deployment - preferred.
This position is open to all candidates.
