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The Fraud Analyst or Senior Chargeback Optimization Analyst will be responsible for overseeing and enhancing the company's chargeback management processes. This role is crucial in identifying inefficiencies related to chargebacks, card disputes, and fraud, and in driving data-driven decisions across the organization. The successful candidate will collaborate closely with multiple departments to ensure data accuracy, relevance, and effective utilization in risk-related activities. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud.

Your Arena:

1. Chargeback Management and Analysis
Review and Oversight:
Review chargeback analyses performed by junior analysts, providing additional insights and recommendations.
Oversee chargeback processes for strategic customers, including managing Proof of Concepts (POCs).
Collaborate with the offsite team of chargeback analysts to ensure consistency, best practices and quality in chargeback handling.
Compare organizational performance against industry standards to ensure competitiveness.
Participate in industry forums and networks to stay informed about best practices.
Quality Assurance:
Responsible for the QA done on cases. The operational methodology of what to be reviewed by others (e.g. decide what to sample).
Conduct quality assurance on case submissions to ensure accuracy and compliance with industry standards.
Review reports generated by analysts, ensuring clarity and precision.
Optimization of Templates and Evidence:
Suggest and implement optimization processes for chargeback response templates and evidence/automation creation to increase win rates.
Leverage smaller reports (e.g. CS reports) into broader view and provide insights to improve our solution.
Develop and update internal policies to maintain compliance with regulatory requirements.
Provide training to team members on compliance-related topics.
2. Customer Support and Collaboration:
Review and oversee customer success requests for information, leveraging deep domain knowledge to provide accurate and helpful insights.
Collaborate (and be a point of contact) with Sales, Marketing, Product, and Engineering teams to ensure they get domain related support.
3. Reporting and Documentation:
Establish and enforce documentation standards to ensure consistency and completeness.
Regularly review and update documentation to reflect current processes and regulations.

We are seeking a Revenue Controller to take full ownership of the Order-to-Cash lifecycle. This is a hands-on, cross-functional role at the core of our revenue operations, connecting finance, ops, and GTM teams to ensure revenue flows are accurate, reliable, and scalable.

Youll lead operational processes around revenue tracking, commissions, and reporting, while building the automations and workflows that keep everything running smoothly behind the scenes. From turning complex data into clear insights to aligning teams on execution, youll be the go-to person for driving operational precision.

You'll be serving SMBs, corporate clients, and strategic partners, while also designing and maintaining advanced reporting processes using Excel, Google Sheets, and BI tools.

Your Arena

Collaborate closely with the Billing team to ensure timely and accurate preparation, review, and submission of all client invoices.
Support revenue operations by ensuring revenue is recognized correctly in accordance with both contractual obligations and accounting standards.
Conduct deep analysis on billing and financial data to identify anomalies, inefficiencies, or recurring issues (e.g., denials, underpayments, refund trends).
Build and manage automated, intelligent dashboards and reconciliation reports (in Excel/Sheets/BI).
Own the sales commission process, including maintaining commission tracking files and ensuring accurate, timely calculations.
Translate data into actionable insights to improve billing workflows and support broader business strategy.
Maintain and improve billing policies, procedures, and documentation through an internal knowledge base.
Own the reconciliation process and communicate findings and recommendations to leadership.
Act as a key liaison between Billing, Finance, Sales, Customer Success, and Product teams.
Ensure billing data integrity across systems and reporting tools.
Handle ad-hoc data and reporting requests from management and clients.
Deliver high-quality service to internal and external stakeholders, with a strong focus on accuracy, clarity, and responsiveness.
Oversee VAT and Sales Tax calculations and reporting, while supporting audit and tax compliance processes.