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We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

we are looking for a skilled Product Manager with a passion for delivering cutting-edge products, to lead the definition, specification, and delivery of major features within our SaaS delivery logistics platform. You will work across the entire product lifecycle-from roadmap planning to execution and post-launch analysis-serving our enterprise customers globally.
Responsibilities:
Roadmap & Strategy: Participate in internal processes to define product priorities based on company goals.
Product Definition: Create clear and detailed requirements, use cases, epics, and user stories.
Backlog Management: Manage and prioritize a detailed product backlog for the development team.
UX & Design: Create wireframes and collaborate closely with the design team.
Analysis: Research both user behavior and analyze competitors to identify product improvements.
Execution: Support the development team daily by clarifying requirements and solving problems during the dev cycle. Lead product cycles with pre, execution and post processes.
Stakeholder Management: Set and manage expectations for business teams and customers through clear communication.
Feedback Loop: Gather customer feedback and translate it into actionable product tasks.Identify potential improvements on the product and the different workflows and define them.