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Our HR Consulting team is looking for an experienced Senior HR Consultant to provide end-to-end consultation and case management for employees and managers. In this role, you will serve as a trusted advisor on employee relations, performance, leave management, organizational change, and policy matters, partnering closely with managers, HRBPs, Legal, Global Employee Relations, WIT (Workplace Investigations), and global HR stakeholders to resolve issues with sound judgment and care.

This role focuses on HR consulting and case management, while also contributing to manager capability, scalable HR programs, and data-informed decision making. You will help strengthen manager effectiveness, support organizational health, and identify opportunities to simplify recurring people challenges through practical, scalable solutions.

Responsibilities
Case consultation & case management (primary focus)
Lead the diagnostics and resolution of issues with high-level complexity and risk related to policy or culture concerns, violations, and incident or threat response - independently or in collaboration with managers, HR peers and Legal.
Recommend solutions grounded in our principles and culture, prioritizing employee experience and a safe, professional work environment.
Own end-to-end case management for standard and complex employee relations cases; coach and consult managers throughout the lifecycle.
Partner with the Workplace Investigation Team (WIT), Business and Regulatory Investigation (BRI) and Global Employee Relations (GER) on serious cases; lead investigations locally where resources are limited.
Ensure appropriate documentation of issues and consult on the nuance of investigations, partnerships and collaborations.
Identify, raise and escalate trends in employee relations; partner across HR and the business to implement solutions that reduce ER issues for the geography.
Manage queue hygiene, close cases in a timely manner and ensure CRM documentation adheres to us and HR policies.
Maintain information security and confidentiality at all times.
HR solutions consulting
Provide expert consulting to managers and employees across focus areas (performance and development, rewards, leaves, immigration, organizational health and more).
Engage and collaborate with HRBPs and Centers of Excellence (COEs) to influence decisions on managed programs, processes and initiatives.
Analyze local situations and offer subject-matter perspective for Israel and EMEA where relevant.

The HR Partner role in our Builder Experience Team (BeXT) is focusing on the Builder experience. You can expect to do the following in your day-to-day:
Influence change and foster an environment of inclusion for our Builders
Problem solving and influencing in diverse populations
Working in a fast-paced and complex changing environment driven by continuous innovation.
Application of HR fundamentals.
Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience.

Key job responsibilities
BeXT delivers personalized people support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to pivot through various scenarios utilizing HR expertise, consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and consult across many teams, levels, and regions.

A day in the life
As a BeXT HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:
Consult, coach, and develop leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
Foster and role model an environment of inclusion for all Builders.
Advocate for Builders needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
Support Builder queries and situations with discretion and expertise, navigating our Policies and applying high judgement as necessary.
Actively promote adoption of technology and self-service.
Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
Conduct difficult workplace investigations in collaboration with Builder Relations.