לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות, לחיפוש זה נמצאו 322 משרות

As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with innovative products and services:



Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
Guide customers through the onboarding process and empower them to use products effectively.
Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
Identify upselling opportunities and recommend tailored solutions to enhance customer value.
Collaborate closely with Product teams to ensure efficient resolution of customer issues.
Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of us.
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction.
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap.
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.

We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, Team Lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.
We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.
This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.
What you will be responsible for
Provide high quality customer support to our customers
Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Salesforce and Atlassian
Triage, prioritize, and drive open cases in the US queue during Israel working hours
Manage high-pressure critical alerts and outages
Collaborate with US teams and Israel support engineers to solve technical product issues while keeping in constant communication with the customer
Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
Architect advanced internal resources and documentation for systemic issue resolution
Demonstrate a can do attitude to solve as many issues at your resolution level
Performing a variety of additional technical tasks on our customers accounts.

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects - planning carefully to minimize business impact
Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
Collaborate with Legal, Security, and HR on compliance requirements - including GDPR and Israeli Privacy Law - and contribute to internal security initiatives such as penetration testing and DLP
Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
Keep our Jira ticketing system clean and current - resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

We are looking for an IT Support Technician to join our team in Tel Aviv, Israel. In this role, you will troubleshoot and resolve technical issues related to workstations and manage vendor relationships and IT stock to ensure smooth operations. This is a hybrid position that requires providing support both over the phone and in person.
מה תעשו
Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
Quickly respond to requests for technical assistance over the phone or via ticketing system
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Manage relationships with vendors to ensure timely ordering, delivery, and distribution of IT equipment.
Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records.
Assist in organizing and prioritizing technical projects to meet deadlines.
Be available for occasional weekend work, after-hours support, and on-call duties as needed.
Ability to travel to locations (as needed) without restrictions, locations such as UAE and Jordan.
This is an on-site role, and the employee will be expected to work from the office full-time.

we are looking for a IT Helpdesk Specialist - Student Position.
As an IT Helpdesk Specialist, you'll join global IT team providing first-line technical support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive.
What you'll do:
Provide Helpdesk support for our Israel office as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

we are looking for a IT Helpdesk Specialist.
As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential.
Weekly schedule (Israel time):
Monday: 15:00-23:00
Wednesday: 15:00-23:00
Friday: 10:00-15:00
What you'll do:
Provide Helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

Required Solution Expert
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.