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We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist our internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with our specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist our internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with our specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?

Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

You will play a key role in ensuring our customers successfully deploy, integrate, and operate our platform. By leading complex technical integrations and solving challenging infrastructure problems, you'll directly impact customer success, platform reliability, and the delivery of critical healthcare data solutions.

What You'll Do
Own end-to-end integrations for large enterprise customers.
Work with modern cloud technologies across AWS, Azure, and GCP.
Solve unique technical challenges involving infrastructure, security, networking, and automation.
Collaborate closely with Engineering, Product, Customer Success, and customer technical teams.
Influence architecture, best practices, and the future direction of our deployment and integration processes.
Lead customer onboarding and technical integration projects from planning through production deployment.
Design, deploy, and troubleshoot cloud infrastructure using Infrastructure as Code (Terraform, Ansible, CloudFormation).
Implement and support Kubernetes, compute, networking, storage, and security configurations across multiple cloud providers.
Automate deployment, upgrade, and operational workflows to improve reliability and efficiency.
Investigate and resolve complex production issues, performing root cause analysis and driving permanent fixes.
Partner with customers and internal engineering teams to deliver scalable, secure, and highly available solutions.
Develop technical documentation, implementation guides, and operational runbooks.
Mentor engineers and contribute to improving engineering standards, tooling, and operational excellence.

Required Service Technician, Netanya
Our Service Technicians are the backbone of the Service operation, supporting our mission to accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help ensure an equally innovative service to our customers.
To succeed, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Are you up for the challenge?
מה תעשו
Service, repair and improve: Working with our specific software and advanced tools you will be performing repairs and maintenance on all types of our vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before
return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward.

We are looking for talented Automotive Technicians for our Mobile Service across Our Mobile Service Technicians are unique in the industry, driving in custom fit cars to customer locations to address their needs, ensuring best in class service.
Our Mechanics are the backbone of the Service operation, supporting our mission to accelerate the worlds transition to sustainable energy. Weve created one of the most innovative vehicles ever made, and as a Mobile Service Technician you will help ensure an equally innovative service to our customers.
מה תעשו
Service, repair and improve: Working with our specific software and drive out to customers to service their vehicles. This is an independent position
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience. 
Develop: Setting you up for success our dedicated in-house training teams will train you on our specific technology and the repair of Electrical Vehicles.
Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

We are looking for talented Automotive Technicians for our Mobile Service across Our Mobile Service Technicians are unique in the industry, driving in custom fit cars to customer locations to address their needs, ensuring best in class service.
Our Mechanics are the backbone of the Service operation, supporting our mission to accelerate the worlds transition to sustainable energy. Weve created one of the most innovative vehicles ever made, and as a Mobile Service Technician you will help ensure an equally innovative service to our customers.
מה תעשו
Service, repair and improve: Working with our specific software and drive out to customers to service their vehicles. This is an independent position
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience. 
Develop: Setting you up for success our dedicated in-house training teams will train you on our specific technology and the repair of Electrical Vehicles.
Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

Required Service Technician, Netanya
Our Service Technicians are the backbone of the Service operation, supporting our mission to
accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help
ensure an equally innovative service to our customers.
To succeed, you must be energetic, highly organized, and smart working. You should have a
passion for the brand and the ability to build on your technical skill set and thrive in a team
environment.
Are you up for the challenge?
מה תעשו
Service, repair and improve: Working with our specific software and advanced tools you will be performing repairs and maintenance on all types of our vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productiviy
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before
return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward.

Required Senior Service Technician, Netanya
Our Service Technicians are the backbone of the Service operation, supporting our mission to
accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help
ensure an equally innovative service to our customers.
To succeed, you must be energetic, highly organized, and smart working. You should have a
passion for the brand and the ability to build on your technical skill set and thrive in a team
environment.
Are you up for the challenge?
מה תעשו
Service, repair and improve: Working with our specific software and advanced tools you will be performing repairs and maintenance on all types of our vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before
return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward
Support: helping junior team members through their repairs and location management with tasks as needed.

Senior Service Technician, Petah Tikva
Our Service Technicians are the backbone of the Service operation, supporting our mission to
accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help ensure an equally innovative service to our customers.
To succeed, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Are you up for the challenge?
מה תעשו
Service, repair and improve: Working with our specific software and advanced tools you will be performing repairs and maintenance on all types of our vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward
Support: helping junior team members through their repairs and location management with tasks as needed.

abra professional services is seeking a Help Desk Specialist! Looking for your next opportunity in the IT field? A leading company in the Re'em Junction area is seeking Help Desk Technicians for a full-time position. Join a dynamic environment and be part of a professional IT team, providing technical support and assisting end users with a variety of hardware and software-related issues. Position Type: Full-time Location: Bnei Re'em