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we are looking for an experienced Technical Account Manager to join our growing customer-facing team and play a key role in supporting and enabling leading security organizations worldwide.
Were looking for a hands-on, technically strong professional with a customer-oriented mindset, strong problem-solving skills, and a passion for building trusted, long-term relationships while driving successful product adoption end to end.
What you will do
Customer Partnership & Enablement: Serve as the primary relationship and technical point of contact for assigned accounts, guiding customers through onboarding, adoption, and getting maximum value with our company.
Solution Design & Problem Solving: Understand customer use cases and business goals, and provide tailored guidance on how to best configure, extend, or integrate our company's platform.
Proactive Technical Guidance: Help customers stay ahead of potential issues by providing best practices, roadmap insights, and proactive technical health checks.
Escalation Management: Partner with Support, Product, and Engineering to escalate and resolve technical issues that block value delivery, while keeping customers informed and confident in the process.
Voice of the Customer: Surface customer feedback, product requests, and usage insights to influence product roadmap decisions and ensure customer needs are represented.
Advocacy: Champions customer success stories, promotes advocacy programs
Customer Success Metrics: Drive product adoption, retention, and satisfaction across your accounts; own technical KPIs such as time-to-value and overall health.

We are looking for a Commissions Team Lead to join the Finance team, reporting to our Director of Finance:
As a Commissions Team Lead you will:
Be responsible for leading commission processes to ensure accuracy, compliance, and alignment with the companys compensation strategy. You will manage the commissions team, drive process improvements, and support business stakeholders with data-driven insights. This role requires both strategic vision and hands-on execution, working cross-functionally with HR, GTM Finance, and leadership to optimize policies and deliver operational excellence.
In your day-to-day as a Commissions Team Lead you will:
Lead the end-to-end management of commission programs, ensuring accuracy, compliance, and alignment with business objectives.
Oversee the execution of commission calculations, allocations, and related financial processes.
Lead, mentor, and develop the commissions team to ensure smooth and efficient operations.
Develop and implement analytical tools to measure the effectiveness of compensation programs.
Optimize workflows and implement best practices for efficiency, transparency, and scalability.
Provide analytical support and actionable insights to leadership and key stakeholders.
Partner with HR, GTM Finance, and leadership teams to ensure seamless execution of compensation policies.
Generate periodic reports and insights to track trends and assess the impact of compensation structures.
Execute cross-functional initiatives to enhance compensation policies and streamline processes.