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We are looking for a Technical Account Manager who will lead the onboarding and ongoing implementation with our customers and technical partners.
Responsibilities:
Lead the implementation and ongoing technical aspects of our customers.
Platform setup for new customers - organization, companies, data sources, campaigns, targets, tech cost, etc.
Integrate Media partner to our platform - providing API specs, leading integration calls, testing integrations, going live + monitoring. Working with the product and R&D team to address and resolve tech issues.
Integrate Data partner to our platform - understand the goal of integration and provide specs for R&D, lead integration calls and testing phase, going live. Working with the product and R&D team on developing new integrations.
Implement Carriers data to our platform - manage the integrations with the carrier - conversion data. Provide spec, analyze the data and identify conflict, data quality assurance.
Tech support for the customers - bugs reported, data conflicts, import data for the customer (for new integrations), support with platform setup.
Monitoring - building dashboard to monitor the platform integrations and data quality, analyze and troubleshoot data conflicts with partners and R&D.
Create technical documentations and implementation guidelines.
Work closely with products to simplify implementation work and make it more self- serve friendly.

In this role, responsibility spans the full spectrum of key account management across the South-Center territory. This includes mapping and prioritising key hospital and clinic accounts, understanding their specific needs, and designing tailored engagement plans that support appropriate on-label use. The KAM will lead the development of long-term, trust-based relationships with specialists and their teams, using deep product and disease knowledge to support evidence-based decisions. A strong focus will be placed on analysing territory data, identifying growth opportunities and executing targeted activities that drive sustainable sales performance. Collaboration is essential: working closely with the Sales Manager, cross-functional colleagues and other Respiratory teams to align on strategy, coordinate activities and deliver a consistent customer experience. The role also involves ensuring all interactions and educational initiatives comply with AstraZenecas ethical standards, while effectively managing budgets and resources. Continuous learning is expected, including completion of all training and product certifications, to stay ahead in a highly competitive and rapidly evolving therapeutic area.