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looking for an action-oriented and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the total value of the offerings and services they have purchased , ultimately maximizing renewals and upsell opportunities.

This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with customers at senior levels and internal/external technical subject matter experts. Successful candidates will have outstanding communication skills, a proven track record of successfully interacting with customers regarding business and technical interests, and a solid technical background, especially AWS and Salesforce. The Customer Engagement Manager will have extensive experience managing key accounts and issues to completion with little or no direction and a passion for ensuring a world-class customer experience.



Summary of Key Responsibilities

Become the trusted advisor and partner for our key accounts in IL.
Manage the post-sales customer journey for your book of business from Onboarding through Renewal and Advocacy, utilizing a growth mindset throughout to uncover upsell and cross-sell opportunities.
Partner closely with the customer executives and key stakeholders to ensure metrics for success are agreed upon and a mutual success plan of action is in place.
Meet regularly with customers to ensure the maximum value of the contract is being attained and continually verify and document customers' objectives, requirements, and value that they receive from our service.
Create key customer deliverables (presentation)
recommendations, and risk mitigation plans).
Develop an understanding of each customers business and managed services needs, providing proactive recommendations that support the customers roadmap and vision.
Generate reports on our managed services offerings, providing insight and recommended next steps to maximize the customers ROI.
Strategically manage your portfolio via robust account plans - prioritizing your business book by renewals, expansions, and risk.
Be the voice of the customer inside the organization, driving process improvements and product roadmap decisions based on your frontline visibility of the key accounts.
Identify root causes of customer churn and possible client dissatisfaction and engage appropriate team members from cross-functional teams to help address underlying causes of churn and dissatisfaction.
Demonstrate your understanding of AllCloud offering, administrative procedures, and organization to effectively answer customers questions in a timely fashion.
Maintain an understanding of AllCloud competitor offerings (i.e., price, offerings, service, or solution) to communicate the advantages effectively.
Meet or exceed monthly and annual revenue objectives.

דרושה אשת צוות לגן ברמת גן במידי המשרה מיועדת לנשים ולגברים כאחד.

Required Automation Engineer
We are dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that transforms cybersecurity from a necessary cost into a strategic growth driver. With us, our customers defenses evolve continuously with their risk landscape, enabling them to scale confidently with a solution that grows as they do.
About You
Drives a Quality-First Mindset - Is passionate about delivering high-quality software and ensures quality is embedded early in the development process to prevent defects and improve reliability.
Takes Full Ownership - Proactively manages tasks end-to-end, from designing test strategies to executing automated tests, with accountability and a results-oriented mindset.
Excels in Automation & Tech - Skilled in QA automation frameworks, writing maintainable, efficient, and scalable test scripts, and leveraging AI-driven tools to improve testing efficiency and coverage.
Collaborates & Influences - Works closely with Product and Engineering teams, communicates clearly, and can guide or motivate others toward quality-driven outcomes.
Is Curious & a Problem Solver - Continuously learning, tech-savvy, and motivated to tackle complex testing challenges with practical and creative solutions, while adapting to changing priorities.
About the Role
Shape and contribute to the vision of our Automation efforts for the platform. Play a central role in scaling Panorays by being at the forefront of product quality, enabling our development team to move fast while catching issues before they reach our clients. Continue growing our end-to-end test suite, expanding functional testing, and devising methodologies to validate data from both our distributed security assessment engine and the application itself. Bring your full-stack mindset to build robust, reliable testing solutions across the platform.
Build testing solutions for our frontend/backend and contribute to our Playwright suite.
Perform manual tests and then automate them, and integrate with our CI.
Debug Typescript, perform root cause analysis of software failures.
Help us build tools for developers to create automated tests and mentor them.
Measure quality and delivery performance in R&D, lead improvement processes.
Become an agile team member (our QA is a guild).