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We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.
This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.
Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.
Key Responsibilities:
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects-such as new service delivery models or cross-departmental technical integrations-with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

We are seeking an IT Manager to lead our System engineers and technical support. You will take ownership not only of our technology stack (systems, network, and endpoints) and employees' technical support, but also of implementing, using, and improving our own product. The appropriate candidate will demonstrate the following at a high professional level: strong communication and customer service skills, excellent organizational skills, and the ability to multitask.

Responsibilities:
Build and scale cross-organizational IT processes, including onboarding, offboarding, inventory management, and software management.
Champion Robin and our platform internally, driving our IT org to be our #1 customer and proof point for what AI-first IT management can do.
Lead AI adoption and deployment within the team and across us.
Take full ownership of our technology stack (Google Workspace, Okta, Slack, Zoom, Kandji, Intunes, Office 365) to improve organizational productivity.
Continuously evaluate, implement, and improve our own product within the team.
Data-driven management by monitoring ITSM metrics and maintaining team KPIs.
Enforce IT security standards and compliance in accordance with global guidelines and our internal security protocols.
Manage vendor relationships and service associate agreements.
Take full ownership of the IT budget and procurement to ensure responsibility and resource optimization.

we are looking for a Customer Enablement Manager.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS & SM adoption runs smoothly.

We are seeking a seasoned Senior Product Manager to lead strategic initiatives that will shape the future of platform. This role requires a blend of strategic thinking, technical depth, and exceptional leadership skills to drive cross-company initiatives and coordinate with all aspects of our business.

You'll spearhead major product themes that increase Singulars addressable market and enhance the product value to customers. This role demands someone who can think big, execute flawlessly, and inspire teams across the organization.


What you will do:

Define and execute product strategy for major platform enhancements and new capabilities

Coordinate cross-functional teams across the entire organization, including engineering, sales, customer success, and marketing

Work closely with core engineering teams to bring ambitious products to market

Own products from strategic vision through customer discovery, execution, launch, and performance analysis

Serve as a product evangelist both internally and externally, representing Singular's product vision to customers and partners

Mentor other product team members and contribute to the overall product culture and methodology

We seek a skilled Senior Infra Backend Engineer to join our R&D office in Tel Aviv, working in a hybrid and flexible model.
Youll collaborate with a top-tier R&D team and take your professional growth to the next level. Our backend infra teams work mainly with Python and Go, but we welcome talented backend engineers from any language background.

Example Projects

Researching and running POCs of new technologies to select the optimal solution for system requirements.

Migrating massive amounts of user-level data into Iceberg, while keeping scale and cost efficiency in mind.

Designing and implementing a robust pipeline capable of ingesting billions of real-time events daily (hundreds of thousands per second).

Exploring and choosing database and streaming technologies to support a rapidly growing clientele base.

Leading the design and development of a new streaming ETL product with low memory footprint and efficient processing.


Key Responsibilities

Design and build scalable pipelines processing billions of events daily.

Dive deep into infra technologies and optimize them at scale.

Lead major efforts from idea initiation → design → implementation.

Tackle complex challenges in scalable architecture within our AWS environment.

Integrate and leverage top industry technologies such as Kafka, Iceberg, DynamoDB, Postgres, EMR, Kubernetes, Druid, Snowflake, and more.

We are looking for a top-notch Senior Full Stack Engineer who will work on our next first-to-market AI-powered products and create elegant solutions using the latest technologies. This position will be based in our R&D office in the heart of Tel-Aviv.

In this role, you will be responsible for designing, developing, and maintaining end-to-end (client and server) features and web applications. You will work closely with our design, product, and AI teams to translate complex requirements into intelligent, user-friendly experiences powered by data and automation.

As part of growing AI initiatives, you will help build products that leverage LLMs, AI agents, and advanced analytics to deliver actionable insights for marketers at scale. You will have the opportunity to work on innovative AI-driven experiences, integrate modern AI infrastructure and tools, and shape how customers interact with and understand their data.

We deeply encourage our engineers to develop a deep understanding of our industry, our customers, and emerging AI technologies, while continuously growing their engineering skills. You will also have the chance to work in one of the most professional R&D teams in the startup community and grow professionally.
Key Responsibilities


Build and maintain backend services responsible for integrating with a wide variety of APIs, webhooks, and partners.

Design, develop, and own integration flows end-to-end: architecture, implementation, deployment, and monitoring.

Work on data pipelines handling large volumes of streaming and batch data with high reliability and low latency.

Ensure data accuracy and consistency across ingestion, transformation, and storage layers.

Collaborate with product, data engineering, and customer-facing teams to understand edge cases, resolve production issues, and improve partner integrations.

Take ownership of features and systems while proactively identifying gaps and driving improvements.

Integrate and leverage industry technologies such as Kafka, Iceberg, DynamoDB, Postgres, EMR, Kubernetes, Druid, Snowflake, and more.

As Head of Alliances & Strategic Partnerships, you'll own our most high-impact, high-visibility partnerships. This is a senior individual contributor role at the intersection of business development, product strategy, and go-to-market - and it sits at the heart of our next phase of growth.

You'll be reporting into our VP of Partnerships & Alliances

You'll be the person who builds and owns our Microsoft relationship, recruits and activates global and regional GSIs, and develops new strategic partnerships through technical integrations and "better together" plays that create real value for customers and partners alike.

This is not just a relationship-maintenance role. It's a builder role - for someone who knows how to open doors, structure complex deals, and turn strategic partnerships into measurable business outcomes.

Key Responsibilities
Own and develop our strategic relationship with Microsoft - including co-sell motions, Azure Marketplace presence, and joint go-to-market initiatives, and executive sponsorship.
Identify, recruit and onboard Global System Integrators (GSIs) as our strategic partners.
Identify and pursue new partnership opportunities through technical integrations and ecosystem plays.
Develop and execute "better together" plays with strategic partners that drive pipeline, revenue and customer value.
Work cross-functionally with Product, Marketing, Sales and Customer Success to bring partnerships to life end-to-end.
Define partnership frameworks, commercial structures and success metrics for each strategic relationship.
Represent us at industry events, partner summits and executive meetings.

we are looking for a Sales Enablement Manager.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps teams execute with confidence, close more deals, and consistently perform at a high level.
What Youll Do:
Develop and manage onboarding programs to help new sales and GTM hires ramp up quickly and confidently.
Support ongoing training initiatives for existing team members, including skills development and product/process updates
Create and maintain enablement content-such as sales guides, battlecards, talk tracks, and e-learning modules-in collaboration with subject matter experts
Collaborate cross-functionally with Sales, Product Marketing, and RevOps to support go-to-market alignment
Track enablement impact using key performance metrics to continuously improve programs