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Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have Help customers reach activation and first value faster through clear, well-managed implementations. Improve onboarding completion rates and remove recurring technical and operational blockers. Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. Define and own onboarding KPIs, including completion rates, time to activation, and time to value. Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. Introduce automat

A leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. We are looking for an exceptional Account Manager to join our growing team. This is not a traditional account management role. As an Account Manager, you will act as a strategic advisor to some of the worlds most innovative creative teams, brands, agencies, and AI-first organizations using our AI ecosystem's generative AI video, image, music, voice over to scale content production and creative workflows. You will own a portfolio of high-value clients and be responsible for driving AI adoption, engagement, retention, and expansion across our ecosystem. Your mission is to help clients unlock meaningful business and creative outputs using AI, from onboarding and workflow optimization to long-term strategic client development. You will work closely with Creative Directors, Marketing Leaders, Producers, Social Media teams, and Innovation stakeholders to deeply understand their goals, monitor platform usage and consumption patterns, identify growth opportunities, and proactively guide them toward success. This role combines relationship management, strategic consulting, creative thinking, operational excellence, and commercial ownership. You are not simply responsible for renewals, you are responsible for helping shape how modern creative teams adopt AI at scale, operating at the intersection of AI, creativity, and business strategy while partnering with some of the most forward-thinking brands in the industry.
What Youll Be Responsible For
* Own and manage a book of business focused on AI-powered creative accounts
* Drive account expansion through upsell opportunities, increased adoption, and deeper product integration
* Lead onboarding and adoption processes for new enterprise clients and strategic accounts
* Build trusted long-term relationships with key stakeholders across creative, marketing, production, and innovation teams
* Conduct proactive monthly business reviews and strategic check-ins
* Monitor client consumption, engagement, and adoption trends on a daily basis
* Identify risks, growth opportunities, and workflow optimization opportunities through data -driven analysis
* Help clients achieve creative and operational goals using our AI ecosystem
* Partner cross-functionally with Product, Sales, Legal, Support, Marketing, and Content teams to advocate for client needs Wed Love to Meet You If You:
* Bring positive energy, humility, and a collaborative mindset
* Have a passion for AI, creativity, content production, storytelling, or emerging technologies
* Are energized by helping clients solve real business and creative challenges
* Thrive in strategic, high-touch client-facing environments
* Build strong relationships naturally and know how to become a trusted advisor
* Are highly proactive and take ownership without waiting to be asked
* Enjoy combining creativity, analytics, and commercial thinking
* Are comfortable navigating ambiguity in a fast-moving AI ecosystem
* Have a strong sense of curiosity and adaptability

We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities

We are looking for an RMA Coordinator who will be responsible for managing the complete Return Material Authorization process, from the initial customer request through product repair and return. The role coordinates customers, field engineers, repair teams, logistics providers and subcontractors to ensure efficient service operations and high customer satisfaction. It also includes planning replenishment, service warehouse management, shipment tracking, contract verification, KPI analysis and support of global service operations.
Manage the end-to-end RMA process, including replenishment, hardware issue identification, case handling, order creation, repair coordination and customer returns.
Open and manage service orders according to contract type and service entitlement.
Coordinate and monitor import and export shipments related to RMA activities.
Operate and manage global service warehouses.
Provide timely updates to customers and field engineers in Israel and abroad.
Work daily with Oracle ERP and Cloud Console systems.
Review and update service contracts, credits and geographic contract coverage.
Analyze quarterly performance indicators and prepare KPI reports.
Develop and implement new internal, departmental and global processes and projects.
Manage subcontractor customer activity, including PO-based order creation, shipment reporting, follow-up and expediting.

We are seeking an experienced NPI & Configuration Control Engineer to lead and manage New Product Introduction (NPI), product configuration control, and release management activities across the company's product portfolio. This role is responsible for ensuring the accuracy and integrity of product data, hardware and software releases, BOM management, and coordination with global offices and manufacturing subcontractors. The successful candidate will play a key role in supporting product lifecycle management, manufacturing readiness, and continuous process improvement.
Responsibilities:
Lead and manage NPI (New Product Introduction) and Configuration Control activities for all company products.
Own and maintain product configuration management processes, ensuring compliance with company standards and procedures.
Manage software and hardware release activities for manufacturing partners, including Flex China and other subcontractors.
Ensure subcontractors maintain the required technical knowledge and capability to support production and engineering requirements.
Deliver training, guidance, and ongoing support to global company offices on NPI, release management, and configuration control processes.
Maintain the accuracy and integrity of Hardware and Software Bills of Materials (BOMs) within Agile PLM.
Review and verify the accuracy of translated engineering and technical documentation from English to Chinese.
Collaborate closely with R&D, Operations, Manufacturing, Quality, and Supply Chain teams to ensure successful product releases and lifecycle management.
Support continuous improvement initiatives related to product data management, change control, and release processes.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience,
and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are seeking an experienced Environmental Compliance Manager to lead the companys environmental compliance, sustainability, and ESG activities.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
The role is responsible for ensuring compliance with global environmental regulations, managing product environmental compliance programs, supporting sustainability reporting initiatives, and serving as the company focal point for environmental and ESG-related matters with customers, suppliers, auditors, and regulatory stakeholders.
The successful candidate will work cross-functionally with R&D, Operations, Supply Chain, Quality, Legal, Finance, and external partners to drive compliance, sustainability performance, and continuous improvement across the organization.pty job that is used for creating requisitions 'from scratch'.