we are a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring. We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions. Responsibilities:
* Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
* Responsibility for customer program renewals, expansions, and cross-sell.
* Act as the primary point of contact and advocate for customer needs.
* Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
* Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
* Manage multiple stakeholders, including government customers.
* Use project planning tools and CRM software to monitor and track project progress.
* Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
* Collaborate with internal teams to ensure smooth project execution and customer support.
* Oversee Technical Support activities and provide knowledge/ training as required.
* Prepare and present reports on account status and project progress.
* Develop and deliver training programs to educate customers on product usage and best practices.
* Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.
Requirements: * Minimum of 5 years of experience in customer-facing roles such as project management or program management in the tech industry.
* Bachelors degree in a relevant field (e.g., Industrial Engineering, Business Administration).
* Experience working with European government customers.
* Fluent in German, with strong verbal communication skills, is a must.
* Experience in managing international projects.
* Experience working for B2B tech companies.
* Proficiency in project planning tools and CRM software.
* Experience in developing and delivering customer training programs.
* Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
* Technical knowledge in hardware deployment and configuration management.
* Excellent proficiency in English (reading, writing, and speaking).
* Willingness to travel internationally as needed (~25%).
* An international background (e.g., lived abroad or foreign national) is a strong advantage
This position is open to all candidates.