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We are looking for a KYC Support Specialist
What youll be doing:
Conduct comprehensive KYC investigations on individual and entity clients, adhering to all regulatory requirements.
Analyze a wide range of documents and information with a keen eye for detail to identify potential discrepancies or red flags.
Manage daily communication with domestic and international merchants, acquirers, and other stakeholders to ensure smooth KYC workflows.
Proactively identify and address potential issues early in the KYC process, preventing delays and ensuring a high level of accuracy.
Close the feedback loop with merchants, keeping them informed of the KYC process and ensuring no applications fall through the cracks.
Maintain a highly organized KYC caseload, prioritizing tasks and ensuring efficient completion of all KYC requirements.

We are looking for a Customer Support Team Leader to join our growing and evolving team. The Support Team leader combines management skills with a technical approach to enable us to deliver the highest level of support to our users.
As a Team Leader, you will actively assist with troubleshooting technical support issues to your team and with the transfer of knowledge about our process according to our SLA.
You will be the main part of our support channel and constitutionally build our customers trust in our product and increase their loyalty.
Guiding the team members through daily tasks, handling the tasks that require more responsibility, supervising the work is being done according to the guidelines, strengthening team members capabilities to improve the overall support experience.
What you will be doing:
Taking full ownership of all Customer Support assignments and responsibilities.
Developing Methodologies, building workflows and defining all support operations.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Building, training and guiding the local support team.
Create skill ownerships and help all team members develop and grow.
Own the support queue and stand up to our SLAs.
Create and maintain processes with our R&D and Product team.
Oversee performance and team KPIs.
Ability to work with stakeholders from various teams.
Building a bridge and voice of the Support agents to the management.
Review and oversee all assigned customer support activities.
Assisting team members solving issues and escalation as needed.
Handling tasks that require more responsibility.
Oversee the day-to-day operations of the Support Team.
Act as a senior agent who will drive customer satisfaction through customer support.
Provide direct supervision of the technical support staff which may include: Evaluations, and disciplinary actions.
Be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall custmer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.
This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences.
Responsibilities:
Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
Keep track of crew changes and timelines to make sure onboard crew remains trained.
Build trusted relationships with end users to promote continuous engagement and feedback.
Track and support product adoption across vessels, proactively addressing usage gaps or issues. Monitor training effectiveness and user health metrics, and iterate accordingly.
Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
Schedule and lead remote or in-person enablement activities across customer fleets.
Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.