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We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.
Responsibilities:
Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
Identify and analyze recurring issues and trends by working with other departments until resolution
Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

We are looking for a Technical Support Specialist to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers' CI/CD processes, therefore providing quick and professional replies to allow fast and safe deployment.

As a member of the team, you:

Will engage in technical support mainly by chat or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work shifts from home).
Full-Time Position - 5 shifts per week.

Join us on our mission of protecting organizations against the most advanced attackers in the world!
the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.
We are a unicorn with more than 320 employees around the globe, with over 800 customers in production in more than 50 countries!
has won various Industry Awards, including the Frost & Sullivan Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.
Penterians are one team with a shared mission. Become a Penterian change the way the world does cyber!
About the Role
We are looking for eager and talented individuals to join our growing Customer Solutions team.
You will be a part of a fast-growing cybersecurity company, learning and practicing high-end cyber skills from the best in the business and supporting customers globally. You will work with amazing people who work together to improve the cybersecurity field.
Roles & Responsibilities:
Act as a frontline for all the customer needs and questions.
In charge of finding the best and finest innovative solutions for any challenges that the customer may encounter along the way to full cyber resilience.
Act as the lifeline between our customers and our company and communicate their needs to the product and development teams.
Help guide the customer through the process of familiarizing themselves with the software.
Help develop deployment plans for various infrastructures to support the software.
Travel to our customers, both locally and globally, and perform high-end cyber security assessments and training.

As a Technical Project Specialist, you will be responsible for:
Configuration of our product for clients needs using our configuration system.
Be a knowledge point of contact as an expert of the system settings for various teams customer success managers, project managers and more.
Setup our Digital Twin for new projects into our system.
Ongoing project maintenance through the project life cycle.
Be part of creating the Teams tools and workflows internally and with the product/development team.
Be responsible to provide technical and operation support for clients, the focus is to drive the business forward by providing better service, preventing and solving issues, and creating operational efficiency.

We are looking for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.
The expectation of the position is to understand the suite of by software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.
As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.
Role
Take ownership and resolve complex technical issues with high customer satisfaction, this includes analyzing big data using our tools, debugging websites using chrome dev tools.
Conduct screen share sessions with our top enterprise brands
Be able to multitask and prioritize incoming tickets both via our chat and support portal.
Participate, and eventually lead, in the support organizations internal initiatives.