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Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.
What You'll Be Doing
* Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
* Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
* You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
* Clearly articulate and demonstrate Incredibuild value proposition and promoting new solutions
* Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
* Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
* Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team. *This is a hybrid position, working days Monday-Friday

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are a mobile app user acquisition tech company. Our innovative technology and talented team make us one of the top players in the industry.
We seek a skilled, highly motivated, and eager-to-learn Client Success Manager to join our team. As a CSM, you will play a key role in our campaigns' success and help drive our clients' growth.
Responsibilities:
* Manage a portfolio of mobile app developers and agencies.
* Oversee online campaigns and assess performance.
* Utilize data -driven insights to analyze and optimize campaign results and provide yield strategy recommendations.
* Handle technical deployment and execution of campaigns.
* Contribute to business development efforts.

We are looking for a VP Business Unit, Programs & Delivery, Life & Pension.
The VP BU is a business executive who understands and manages the delicate balance of ensuring profitable growth of our business in a defined account/territory, quality programs delivery, and achieving financial targets while assuring customer satisfaction and loyalty.
The VP BU is the central, significant, and senior role at the heart of our customer facing delivery operations.
Job Description:
P&L Management:
Manage the P&L for the business unit in the assigned territory/accounts; responsible for meeting the accounts financial targets.
Continuously targeting to lower the total cost of ownership for the customers.
Customer Management:
Responsible for the well-being of the long-term customer relationship and customer satisfaction.
Work to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.
Growth Management:
Constantly drive to grow the business and up-sales with our customers, by identifying and promoting business opportunities where we may offer added value.
Support the expansion of the business to new segments within existing customer accounts.
Delivery Management:
The VP is the final point of accountability for ensuring quality, timely, and on budget delivery of our operations, solutions and projects.
Work hand in hand with the competency centres/delivery managers to optimize delivery.
People Management:
Manage directly dispersed VPs, Program Directors team, responsible for their hiring, mentoring, performance, personal growth, and high motivation.
Work in a matrix manner with the VP R&D and COE to smooth delivery and manage risks.