לוח משרות דרושים Customer Success Manager

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.

We are looking for an experienced, energetic, and positive Customer Success Manager to own and manage a significant book of clients. You will have great interpersonal skills as well as a strong bias towards excellent client service and business acumen. You will be analytical and have great organizational and multitasking skills and can provide great service to a large number of accounts. You will have experience in customer success, account management, or customer service in a SaaS-based business. Youre a positive individual, self-motivated with a can-do attitude.
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
Manage a portfolio of accounts with a focus on renewals and upsells conversations.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams.
Protect existing revenue streams, identify opportunities and risks.
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform.
You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform

Welcome , where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker
We are searching for a Scale Customer Success Manager who thrives in scalable customer engagement and excels at delivering value to a large customer base. As a key player in our Customer Success team, you will drive efficient, one-to-many communication strategies that empower our SMB clients to maximize their success with. Your mission is to educate, engage, and support thousands of clients using automation, strategic outreach, and data-driven insights

This is a foundational role, meaning you'll have the unique opportunity to build and shape the SMB segment from the ground up.

Join us in revolutionizing chargeback management with cutting-edge technology, equipping businesses with the ultimate defense against fraud, and helping them protect their revenue and profit margins at scale.

Your Arena:

Own post-sale engagement for SMB clients, driving onboarding, adoption, retention, and expansion through scalable communication.
Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base.
Implement efficient self-serve education, automation, and scalable engagement strategies.
Create targeted customer journeys and lifecycle campaigns to enhance customer satisfaction and drive product adoption.
Serve as a trusted advisor to relevant stakeholders (IC to C-level) by providing insights, best practices, and proactive guidance to help SMB clients optimize their chargeback management.
Analyze customer engagement data to identify trends, risks, expansion opportunities and proactively take action.
Collaborate cross-functionally with Product, Sales, and Marketing to ensure alignment and continuous improvement and assist with development prioritization, feature alignment, and overall product evolution.
Gather and communicate customer feedback (VOC) to drive product improvements and feature prioritization.

we are looking for a FinOps Business Analyst.
This exciting position plays a key role in delivering cloud cost optimization services and ensuring that customers receive maximum value from this service.
Summary of Key Responsibilities:
Consult customers on cost-optimization best practices for their cloud usage
Present and give demos of Reseller Programs and tools
Comprehensive support of companys customers
Work on customer requirements
Work with DevOps teams to resolve complex customer issues
Keep sales team up to date on customer status for renewal/expansion opportunities
Create customized cost reports.

Dynamic role focused on Enterprise Accounts License Renewal business in tandem with the Local Distributor and Partner Sales teams for EEMEA region (covering Eastern Europe, Middle East and Africa)
Primary objective is to maximize services revenue from existing customer base while driving upsells during regular account reviews
Work with Enterprise Account Managers to increase and secure all renewals
Generate demand for and increase services revenue across our portfolio with emphasis on emerging products
Meet with Manager/Director/CXO level of customers management teams from IT to Procurement
Execute a consistent sales methodology, Salesforce data hygiene and deliver highly accurate forecasts
This is a quota carrying position
Data focused sales position with high attention to detail and presentation skills

We are looking for a Sales Engineer.
As a Sales Engineer will be responsible for:
Be part of a global team of Sales Engineers.
Delivering great end-to-end integrations, working in tandem with Product, Engineering and Informing the product roadmap based on our clients needs.
Gathering information, defining, and documenting integration plans.
Partner success - working across our cross-functional team.
Creating and delivering personalized technical sales presentations.
Evangelizing the product and our network in the technical community.
Face-to-face representation at partners and conferences.
Monitoring technical performance metrics as the client ramps up.

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

The Client Success Manager (CSM) is responsible for ensuring long-term client satisfaction, retention, and success. This role involves working closely with the clients inorder to maximize their value from the companys products and services while fostering strong relationships that drive engagement and loyalty.
The CSM proactively identifies clients needs, provides strategic guidance, and collaborates with internal teams inorder to optimize the given service. This position is critical in maintaining a high level of client satisfaction and ensuring that clients achieve their business goals with our solutions.

Key Responsibilities:
1.Client Relationship Management:
Developing and nurturing strong, long-term relationships inorder to enhance client engagement and retention.
Providing exceptional support, ensuring that clients fully leverage the companys solutions to meet their business needs.
Collaborating cross-functionally with internal teams to ensure seamless service delivery and issue resolution.
2.Strategy:
Developing and executing plans tailored for each clients goals.
Providing clients with proactive insights and strategic recommendations inorder to optimize their performance.
3.Retention & Growth
Identifying opportunities for clients to expand their usage of the companys products and services.
Analyzing risks and proactively addressing potential challenges.
4.Performance Analysis
Monitoring and analyzing clients performance, providing actionable insights inorder to improve outcomes.
Preparing and presenting regular reports on key success metrics such as client satisfaction, retention rates, and overall account health.

Were looking for a Customer Experience Team Lead to manage and mentor a team of agents in Israel as part of our global CX team.
In this role, youll oversee daily operations, ensure smooth shift coverage, and maintain high-quality customer interactions. Youll also play a critical role in coaching, mentoring, and developing agents, handling escalations, and ensuring we meet our KPIs.
Responsibilities
Team Management: Lead, mentor, and support a team of 10-15 CX agents.
Quality Assurance & Coaching: Conduct regular QA reviews and coaching sessions to improve agent performance.
Shift & Volume Management: Oversee work schedules, optimize shift coverage, and ensure efficient handling of customer interactions.
Escalation Handling: assist our Seniors and front line with escalations and manager calls.
Performance Tracking: Monitor key metrics and team performance, ensuring we meet our KPI and drive efficiency.
Professional Growth: Guide and develop agents, helping them advance their careers and enhance their expertise.

Working together with the team leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners, end-users and our Courier Partners

Guide and mentor the team leads in order to improve and reach their KPI's

Share information and provide training on new work procedures and product features.

Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.

Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.

Our Technical Account Managers are key in our effort to meet our customers expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities:
Solve customers technical problems by adopting the platform, integrating new data and existing integrations.
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs.
Establishing relationships and engaging with technical counterparts to drive product adoption.
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs.
Advocate internally for customer needs within Coralogix and influence a product development roadmap.
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization