לוח משרות דרושים Customer Success Manager

We are building a new CX Line of Business (LOB) in Tel Aviv, and are looking for team members who will help shape and deliver an exceptional end-to-end customer experience.


In this role, you will manage customer interactions across multiple channels, resolve inquiries, identify trends, and ensure our customers receive outstanding support throughout their journey.

To succeed, you should be an excellent communicator, highly organized, customer-obsessed, and able to operate in a fast-paced, data-driven CX environment.

Ultimately, you will be part of establishing a new operational CX hub that strengthens our reputation as a company known for world-class service.

Your Day-to-Day



Handle customer queries across channels with accuracy, clarity, and empathy.

Resolve customer issues end-to-end, ensuring smooth and positive experiences.

Manage tickets based on priority, SLAs, and operational guidelines.

Identify recurring issues and escalate insights that improve the CX operation.

Collaborate with other CX, product, and operations teams to improve processes.

DealHub is the leading Revenue Platform helping fast-growing SaaS companies streamline and connect their quote-to-revenue processes. With top-tier enterprise customers and a mission-critical solution, we’re continuing to scale globally and are now looking for an experienced Strategic Account Manager to manage and grow strategic customer relationships. In this role, you’ll be responsible for owning the day-to-day relationship with a portfolio of customers, driving retention and expansion, and ensuring our customers realize ongoing value from DealHub’s platform. This is a hands-on role with high impact and strong cross-functional collaboration. What You’ll Do: Manage and Grow Customer Relationships
* Own a portfolio of mid-market and enterprise SaaS customers.
* Build strong, trusted relationships with key stakeholders across RevOps, Finance, Sales, and Operations.
* Act as the main point of contact for commercial and relationship-related topics. Drive Retention & Expansion
* Identify upsell and cross-sell opportunities aligned with customer goals and business needs.
* Ensuring high retention and predictable outcomes.
* Proactively manage account health and address risks before they escalate. Deliver Ongoing Customer Value
* Partner with Customer Success to ensure customers are successfully adopting and expanding their use of DealHub.
* Lead regular business reviews, aligning DealHub’s value with customer objectives and KPIs.
* Position DealHub as a long-term strategic partner, not just a vendor. Collaborate Cross-Functionally
* Work closely with Sales, Customer Success, Product, and Support to deliver a seamless customer experience.
* Share customer feedback and insights to help influence product improvements and go-to-market initiatives.

The company Security organizations mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The company Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as our company Entra, our company Intune, our company Defender, and our company Purview are always on the front lines with customers, taking accountability for the end-to-end our company Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We have an exciting opportunity for a technical product manager to drive a program that works with support and multiple product engineering teams to deliver consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better. We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers. Come join us!
Responsibilities
Utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer.
Build and Integrate AI Agentic power to improve and accelerate customers experience
Tracks customer incidents and with minimal oversight, engages with customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.
With minimal guidance, contributes to or investigates and troubleshoots the issues using diagnostics.
Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.

We are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.
Key Responsibilities
* Centralize and closely monitor customer risk, escalations, and delivery execution.
* Build and maintain project plans, dashboards, and executive reporting.
* Partner closely with Product to align customer priorities and feedback with roadmap execution.
* Proactively identify gaps, dependencies, and blockers-and drive resolution.
* Lead and drive cross-functional customer initiatives end to end.
* Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
* Roll up your sleeves and execute when needed (this is a hands-on role).

DealHub is a leading business application company, helping fast-growing SaaS organizations scale their quote-to-revenue processes. We’re looking for a Director of Customer Success Operations to own and scale our post-sales operating engine . This is a pure CS Operations role —focused on process, systems, data, and execution. You will not manage customer accounts and this is not a Revenue Operations position. You’ll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities
* Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
* Build, standardize, and enforce CS playbooks, processes, and SLAs
* Own customer health scoring, churn risk signals, renewal forecasting , and CS dashboards.
* Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
* Implement automation and AI-driven workflows to improve efficiency and scale.
* Ensure process compliance, data quality, and consistent execution across CS and Support.
* Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position us as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers, focusing on three aspects:
Accelerate adoption of our company products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager at our company you will
Be the customers trusted advisor
Focus on the customers continuous interactions with our company, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company Platform
Provide Service to the company Sales team by focusing on customers strategy, and make sure the company Platform helps customers achieve their goals, enabling the company Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the company brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the company Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatchs technical groups-anchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.
This role blends people leadership with hands-on technical expertise.
Key Responsibilities:
Leadership & People Management:
Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.
Proactive Service Oversight:
Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.
Upgrade & Release Management:
Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
Escalation & Incident Management:
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.
Strategic Technical Success:
Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

we are looking for highly skilled and experienced FinOps & Customer-Success Manager to join our team.
we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.
The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.
Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses. Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business. About the role: Are you someone who takes pride in doing things right - and making them better ? Tailor Brands is seeking a superstar Entry-Level CX Operations Associate to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and don’t mind cleaning up a little chaos to create customer delight - we want to meet you. Responsibilities:
* Become a go-to expert on state business filings, compliance workflows, and our internal tools.
* Take full ownership of operational processes - lead initiatives, track performance, and constantly improve.
* Deliver outstanding customer experiences through direct communication - email, chat, or otherwise.
* Tackle customer challenges head-on with empathy, accuracy, and speed - especially when things get messy.
* Spot inefficiencies and drive the change needed to bring the operation towards success - map, document, and optimize how things get done.
* Step in wherever needed - take initiative without waiting for permission.
* Think creatively and solve problems outside the box, even in repetitive tasks.
* Advocate for the voice of the customer - feed insights to teams across the company to make our product and service better.

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Senior Customer & Account Specialist to promote the company's products. Communicate with HCPs in the Center- HaSharon area ( mainly cardiologists, endocrinologists, Family physicians) The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.

Responsibilities:
Promoting the company's products in the field, based on the BU strategy and work plan. Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader. Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with Team Leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs. Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva. Territory and customers "mapping"- Mapping HCP’s influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the Team Leader and strategy. Teamwork- share practice, constant reflection, and feedback on field work with team members and the Team Leader.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
* Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the company’s functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
* Attending conferences in Israel and overseas.


City:
Petah Tikva

Required Customer Success Enterprise Team Lead
Tel Aviv, Israel
Job Description
As the Customer Success Enterprise Team Lead, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.
You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.

We are looking for a rock star VIP CSM who will be the focal point for our VIP existing accounts.
You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of our VIP customers while maintaining strong business relationships with our clients.
The VIP CSM will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle.
Responsibilities:
Meet the company's budget targets by increasing SOW.
Identify new growth opportunities within existing accounts (branches, leads for new accounts).
Increase the number of active accounts and usage among existing clients.
Detect and monitor early signals of at-risk accounts and provide a path to resolve client issues.
Monitor usage and identify gaps to ensure effective implementation and optimal value.
Lead training sessions on new features and system updates to maximize platform value.
Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
Gain insights for the customer success function through data analysis.
Work closely with business stakeholders such as Global leaders, executive management, sales team, and marketing.