דרושים » שירות לקוחות » Fulfillment Operations Specialist

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in UK to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This is a remote position and will be located in the UK. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

We are looking for an Account Manager Team Lead to drive Automat-its growth across the Israeli market, with a strong emphasis on expanding existing customer relationships while identifying new opportunities within the current client base. In this role, you will lead and mentor the Israeli Account Management team, owning both their performance and professional development. You will manage a portfolio of key accounts with a personal revenue target, while also being responsible for the teams overall retention, expansion, and customer success metrics.

Work location: hybrid from Tel Aviv.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities
Lead and mentor a team of Account Managers - setting clear performance expectations, running regular 1:1s, and supporting individual development plans.
Define and drive the team's sales strategy, including territory planning, pipeline management, and playbook development.
Identify skill gaps and build structured programs to scale team capabilities - through coaching, training, and knowledge sharing.
Set team targets and track performance against KPIs, stepping in with hands-on support where needed.
Foster a high-performance culture built on accountability, collaboration, and continuous improvement.
Partner with Sales leadership to shape go-to-market approaches and feed field insights back into strategy.
Recruit, onboard, and ramp new team members, ensuring they're set up for success from day one.
Identify cost optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives and proactively engage with them to understand their evolving needs, challenges, and goals.
Gather customers feedback on their experiences and needs. Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

Requied Customer Enablement Team Lead
About the Role
The Customer Excellence group is the operational backbone of the Customer Organization. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.

The Customer Success Engineer is a key member of the sales organization, aligning our observability and agentic AI technologies with the needs of our customers. We are customer-obsessed, work hard, and have a team culture that is entrepreneurial, professional, and fun. The position is a technical customer management role in which you will own the long-term relationship with our top logos.
The role is hybrid (3 days from the office); workdays are Monday-Friday.
Responsibilities:
Manage strategic customers' technical touchpoints, including onboarding, enablement, workshops, and ongoing issues.

Develop and execute strategies to increase customer value and loyalty.

Foster strong relationships with technical stakeholders, find solutions to their challenges, and assist them with implementation.

Execute POCs and identify opportunities for upselling or cross-selling additional products or services to customers, driving incremental revenue growth.

Ensure a smooth onboarding process for customers, providing them with a seamless experience as they begin using our company.

Monitor adoption and usage patterns, proactively identifying any barriers and implementing strategies to address them.

What your day-to-day will look like:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.

Implement automated onboarding workflows that guide new customers through the setup process step-by-step. Use various communication techniques to deliver personalized guidance and support based on the customer's specific needs and preferences.

Maintain ongoing communications with customers, using key milestones or touchpoints in their customer journey: check in after they've completed onboarding, reached certain usage milestones, or are up for renewal.

Develop knowledge of customers' usage patterns and behaviors to better flag instances where customers may be experiencing issues or underutilizing the product.

Implement feedback sessions and channels to gather insights from customers about their experiences with the product or services.

Generate personalized product recommendations for customers based on their usage history, preferences, and behavior.

Automate and streamline repetitive tasks and processes involved in managing customers.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with us, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

we are seeking its first Customer Success Manager to establish, lead, and scale the Customer Success function.This is a unique opportunity to build the Customer Success discipline from the ground up - defining processes, methodologies, and customer engagement models - while working directly with strategic customers.You will initially operate as an individual contributor, owning key customer relationships end-to-end, while laying the foundation for a global Customer Success organization. Over time, you will play a central role in hiring, structuring, and leading the Customer Success team as it grows.
This role requires a combination of strategic thinking, operational execution, and strong customer-facing capabilities in a fast-paced cybersecurity environment. You will serve as a strategic advisor and primary point of contact for customers, driving adoption, ensuring satisfaction, and helping customers achieve their business and security objectives. You will work cross-functionally with Sales, Product, Support, and MDR teams to advocate for customers and continuously improve their experience.

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities
As a Technical Account Manager, your impact will be:

Partner with customers to plan, design, deploy, and configure solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with customers cybersecurity and operational objectives.
Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

we are looking for a Partnerships Success Manager.
Responsibilities:
Primary point of contact vis-a-vis partners, responsible for leading ongoing communication and collaboration, fully accountable for driving solutions and fulfilling company needs.
Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business, operational and technological objectives.
Establish and track key account metrics and KPIs, generate insights, and identify up-sell and expansion opportunities with partners.
Lead up-sell efforts and build new programs and initiatives with partners, handling the end-to-end process with all stakeholders (external and internal) while taking proactive steps to increase our value and grow partner revenues.
Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant.
Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant.
Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company.
Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners.
Report progress on partner "health" and status on projects, initiatives, efforts and/or issues via different forums, formats and systems.