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We are seeking a visionary lead to redefine the strategy and direction of our customer-facing functions. The Head of Customer Experience Strategy & Enablement position is not just about managing current operations, but about architecting a technology-driven organization that anticipates the needs of 2027 and beyond. You will oversee the evolution of customer support through the lens of AI integration while maintaining the high-touch, critical care required for complex medical and travel cases.

Responsibilities
Innovative Strategy: Lead the transition from traditional CX models to an AI-first approach that transforms how we interact with customers.
Operational Excellence: Manage a dual-layer workforce consisting of human team leaders and virtual/AI agents.
Complex Logistics Management: Ensure seamless CX delivery within our unique space, including handling complex medical evacuations.
Cross-Functional Collaboration: Bridge the gap between Customer Experience and the Claims department to ensure smooth hand-offs.
Tooling & Discipline: Ground futuristic strategies in existing disciplines while identifying and implementing the next generation of CX tools.

Were looking for a Senior Backend Developer to help build and scale the core systems powering our products end-to-end. In this role, youll take ownership of backend services, design and develop robust, scalable architectures, and work closely with product and engineering teams to solve meaningful challenges that directly impact our customers and partners.

Youll work with modern technologies including Node.js, Nest.js, TypeScript, PostgreSQL, and AWS, in a fast-moving environment that values strong engineering fundamentals, a product-driven mindset, and a passion for solving complex problems at scale.

Responsibilities
Design, develop, and deploy scalable, high-performance backend services that support our web and mobile applications.
Own backend features end-to-end: from technical design and implementation to production deployment and ongoing improvements.
Write clean, maintainable, and well-documented TypeScript code, following best practices, design patterns, and high testing standards.
Build and optimize PostgreSQL schemas, queries, and data flows to ensure reliability and performance at scale.
Participate in architecture discussions and help drive technical decisions that improve velocity, stability, and extensibility.
Perform code reviews, troubleshoot production issues, and proactively improve system observability, reliability, and performance.
Collaborate closely with Product, FE, QA, and other stakeholders to understand requirements and translate them into clear technical plans and execution.

we are looking for a talented Full Stack Engineer to join our core R&D team. You will be a key player in building our innovative travel insurance platform, taking ownership of features from the database all the way to the user interface. While the role is approximately 70% Backend focused, you will have a significant impact on our frontend architecture and user experience.

Youll be joining a fast-paced, high-growth startup environment where you will solve complex technical challenges, optimize for high scalability, and help shape the future of travel tech.

Responsibilities
Design, develop, and maintain high-scale backend services and APIs (Node.js/TypeScript).
Build responsive, intuitive, and visually appealing web interfaces using React.js.
Take full ownership of features end-to-end: from architecture and database design to frontend implementation.
Optimize applications for maximum speed, scalability, and security.
Collaborate closely with Product, Design, and other engineers to translate complex requirements into high-quality code.
Participate in code reviews, testing, and debugging to maintain high engineering standards.
Stay up-to-date with the latest technologies and best practices to continuously improve our stack.

Director, Business Intelligence & AI to join our Business Applications organization. This is a senior individual contributor role with a director title and light team leadership (5 people), sitting at the intersection of data strategy, architecture, and execution. You'll own the data foundation that powers our company's most critical business decisions - from GTM and revenue analytics to operational intelligence across the organization.

You'll report to the VP of Business Applications and work closely with stakeholders across Finance, Sales, Marketing, Customer Support, Product, R&D, and HR to ensure our data assets are trustworthy, scalable, and increasingly AI-ready



What will you do?

Architecting the data foundation that makes it possible for business users to ask questions in plain English and get trusted, real-time answers.
Define and execute a strategy to migrate from traditional BI (dashboards, scheduled reports) toward AI-powered, natural language interfaces for business intelligence
Architect the data layer that enables LLM-based querying - including semantic layers, vector stores, knowledge graphs, and metadata enrichment - so that AI agents can reliably reason over company data
Design and own a scalable, AI-ready data architecture - warehouse/lakehouse structure, semantic layer, and data contracts - that supports both analytical and AI/ML workloads
Build robust data modeling foundations (clean entities, clear metrics definitions, consistent taxonomies) that LLMs can reason over accurately
Serve as a trusted advisor to business leaders across GTM, Customer Success, Finance, and Product - proactively engaging them to understand their decision-making needs
Translate ambiguous business questions ("why is churn spiking in the mid-market?") into well-defined data problems, and then into scalable, AI-powered solutions
Build strong relationships with stakeholders at all levels - from individual analysts to VP and C-suite - and maintain a prioritized roadmap that reflects real business value

As a cross-functional product leader, youll define and drive the platform strategy that underpins the One experience. Youll bring structure to prioritization decisions, support the migration of customers to our current platform plans, and develop clear product guidance for internal stakeholders and the field.

The ideal candidate brings a strong product management background, deep platform intuition, and has operated in later-stage B2B SaaS environments. Youve worked directly with Engineering, Sales, and Product Marketing teams to drive platform strategy from concept to customer rollout.

What you will do:

Own platform product strategy and roadmap execution across multiple product lines
Manage and develop a team of 3-4 PMs and 1-2 Designers, including mentorship and career growth
Lead platform migration plans, including transitioning legacy customers to One
Partner with Engineering, Product, and Sales on platform feature alignment and customer value
Collaborate with Deal Desk, PMM, and Enablement to operationalize platform capabilities - feature guidance, release workflows, customer messaging, and field training
Bring customer, competitor, and market insights into platform strategy decisions
Track platform adoption and performance by region, product line, and customer segment, and optimize strategy based on findings