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Were searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up. You will be the architect of how we engage, retain, and grow our thousands of SMB clients through smart automation, one-to-many education, and a deep understanding of customer behavior.

This role is foundational: your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. Youll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed and how our company scales.

What Youll Own and Drive:

Build the SMB Success Engine: Own the post-sale journey for Chargeflows SMB segment from onboarding to expansion using automation, lifecycle strategy, and high-leverage communication.
Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training driving deep adoption and long-term retention.
Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base.
Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach.
Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals and proactively intervene at scale.
Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design.
Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value.
Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. Youll play a critical role in making Chargeflow the gold standard in SMB success.

As a Product Manager for Intelligent Observability, youll lead the strategy to make our high-performance data platform highly reliable and easy to troubleshootbalancing rich observability with signal clarity. Your mission is to harness our telemetry to detect issues early, automate diagnostics, and build customer-facing tools like Home. By deeply engaging with support operations and Root Cause Analyses, youll turn insights into product enhancements, embedded guardrails, and best practices that reduce escalations, speed up resolutions, and improve customer satisfaction through a more resilient, self-healing platform.

Key Responsibilities:

Vision & Strategy:

Define and lead the product vision, strategy, and roadmap for advanced supportability and observability. Focus on proactive support, in-product best practices, and operational intelligence across hybrid deployments
Requirements & Prioritization:

Partner with Customer Success and Support to understand workflows and root causes of key issues, converting insights into proactive product requirements.
Collaborate across customers, field engineers, and SREs to identify needs around failure prediction, automated RCA, and early anomaly detection.
Conduct research on AIOps and competitor strategies for proactive support.
Roadmap & Execution:

Maintain a backlog focused on proactive issue detection, faster diagnostics, and support case reduction.
Drive implementation of guardrails and in-product best practices based on RCA findings.
Specify features that analyze high-volume telemetry for self-service insights and problem precursors.
Work with engineering to build analytics, ML, or AIOps features that reduce preventable issues.
Track KPIs measuring proactive support impact.
Cross-Functional Collaboration:

Partner with Engineering on scalable, real-time systems for proactive alerting.
Align with Customer Success and Support to embed tools and insights into their workflows.
Collaborate with design partners to build world leading AIOps and predictive analytics platforms.
Support Product Marketing and Documentation with content on proactive support features and best practices.
Go-to-Market & Enablement:

Lead go-to-market plans focused on proactive support benefits.
Develop training for internal teams and customers on using insights, guardrails, and best practices.

looking for a SR VIP Account Manager With Buddies team in Israel on a hybrid basis.
we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You Will Do
We are seeking a highly motivated and experienced Senior Account Manager to join our team, focusing on our VIP player base. The ideal candidate will be responsible for managing and nurturing relationships with our top players, ensuring their satisfaction, engagement, and loyalty.
This role requires flexible hours to match the US timeline, making it ideal for individuals seeking a flexible schedule.

Develop and maintain strong relationships with VIP players to enhance their gaming experience.
Serve as the primary point of contact for VIP players, addressing their needs and concerns promptly and effectively.
Monitor and analyze player activity to identify engagement opportunities and potential issues.
Implement personalized engagement strategies to increase player retention and satisfaction.
Coordinate with various internal teams to ensure a seamless and enjoyable experience for VIP players.
Provide regular reports on VIP player activity, feedback, and trends to senior management.
Participate in the design and execution of VIP events and promotions.

looking for a VIP Account Manager to join our! With Buddies team in Israel on a hybrid basis.
we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You Will Do
This position is responsible for the daily management of a portfolio of high-value players the game's most strategically important users. The ideal candidate will demonstrate strong interpersonal skills, a high level of accountability, and the ability to build and maintain long-term player relationships.

You will be expected to monitor account activity, identify behavioral trends, and act swiftly and effectively to deliver a personalized and seamless player experience. This role requires maturity, discretion, and a deep understanding of player-centric service within a dynamic, fast-paced environment.

Manage the daily operations of a portfolio of VIP players, ensuring consistent and high-quality engagement.
Build and maintain strong, trust-based relationships through direct communication across various platforms.
Monitor individual account activity and identify behavioral trends, shifts, or risks.
Respond quickly and thoughtfully to changes in player behavior or satisfaction.
Track engagement and campaign performance using Excel, Google Sheets, and internal tools.
Work closely with internal teams including Art, Economy, Business Analytics (BA), and Monetization to create a tailored and data-driven experience for each player.
Act as the voice of the player internally, sharing insights and feedback to inform team strategies and improve