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As a Senior Account Manager, you'll own a portfolio of our top strategic clients end-to-end - from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:
Revenue Growth - Grow and scale strategic client budgets through upsell and cross-sell.
Client Communication - Build long-term client relationships through proactive, high-value engagement and in-person visits.
Collaboration - Partner with product and sales to align on client needs and growth opportunities.
Strategic Leadership - Drive cross-team initiatives using AI and data to shape client strategy.
Reporting & Analysis - Turn performance data into insights that drive client decisions.
Team Standards - Build and scale playbooks that raise the bar for account management.

Were looking for Inbound Sales Development Representative - French speaker to nurture relationships with inbound prospects from our free product, and turn them into qualified leads for our sales pipeline.
This role will report to our MIR Team Manager.
Why is this role so important?
We receive thousands of inbound leads through our free product, and many of them dont yet know the value our marketing intelligence product can bring to their company.
As an MIR, you will be the first touchpoint for these new prospects, proving to them our value by sharing relevant insights from our data.
The relationships you build, and the meetings you are able to create for the sales organization, will have a direct impact on our sales pipeline.
This is your chance to launch your hi-tech career in a supportive environment, and provide real value to companies all around the world, from many different industries and verticals.
So, what will you be doing all day?
Your role as part of the MIR team means your daily responsibilities may include:
Taking inbound calls, chats and responding to contact forms to qualify relevant prospects that could benefit from Similarwebs many digital intelligence solutions
Finding relevant insights and data to share with prospects that showcase the true value that Similarweb would bring to their digital strategy
Sharing these insights either verbally, or through email
Filling the sales pipeline, by creating a set number of meetings between prospects and sales managers
Partnering with our marketing department to brainstorm and execute campaigns that show the value of our insights to our registered user base

We are looking for a Senior Customer Success Manager who combines business understanding, analytical thinking, and technical aptitude to help global customers achieve measurable results with us.
You will own customer relationships throughout the post-sales lifecycle, from adoption and ongoing optimization to renewal and expansion. You will work with pricing teams, technical stakeholders, and senior management to translate business goals into practical platform configurations, analyze results, and lead discussions that turn insights into decisions.
Success in this role requires confidence working with both people and numbers, curiosity about how things work, and the independence to take ownership of complex initiatives and drive them to completion.
Key Responsibilities:
Own relationships with global B2B customers, serving as their trusted advisor and primary point of contact.
Understand each customers business and pricing objectives, define measurable success goals, and drive clear action plans.
Lead business reviews, pricing workshops, and executive discussions, translating data and complex topics into clear recommendations and decisions.
Configure pricing strategies, business rules, and workflows, review customer data and recommendations, and investigate unexpected results.
Analyze pricing and business performance, including revenue, margin, and sell-through, to identify opportunities and demonstrate customer value.
Independently lead customer initiatives from definition to completion, coordinating internal teams, resolving blockers, and keeping stakeholders informed.
Drive adoption, identify account risks, and manage renewals and expansion opportunities, including scope discussions, proposals, and negotiations.
Maintain accurate and up-to-date account information in HubSpot and ClickUp, including customer health, commercial opportunities, key decisions, commitments, owners, and timelines.

Were looking for a proactive, customer-focused Support Specialist to join our growing team in Israel. In this role, youll work directly with customers around the world, solve real-time challenges, and collaborate closely with Product, CX, and R&D teams to deliver an exceptional customer experience.
If youre tech-savvy, curious, and enjoy helping people in a fast-paced startup environment - wed love to meet you.
Responsibilities
Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
Proactively engage with customers to optimize their account usage and product experience, guiding your team to do the same.
Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries while leading the team by example.
Fostering an environment of continuous improvement and high performance.
Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.

Were looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs.

This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer strategy, adoption, and value realization. Youll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and translating customer priorities into phased plans with clear owners, timelines, and measurable outcomes.

Youll own the overall customer relationship and technical direction, including deployment roadmaps, success plans, quarterly business reviews, and platform expansion after the initial rollout. Sales will own commercial discussions and negotiations.

Youll partner with Customer Engineers on deployment, integrations, configuration, and troubleshooting, while bringing enough technical depth to scope solutions, investigate issues, and challenge assumptions with specific findings.

What Youll Do
Strategic Customer Leadership: Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
Customer Planning & Execution: Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates. Lead quarterly business reviews to assess progress, demonstrate value, and align on next steps.
Discovery & AI Security Advisory: Understand each customers AI environment, security program, priorities, and risks. Work with CISOs, AI governance stakeholders, and architecture teams to translate those priorities into practical implementation plans.
Technical Scoping & Escalations: Scope deployments, review architecture and integration requirements, and use API documentation and logs to investigate issues. Validate assumptions and engage R&D with specific technical findings, clear questions, and well-defined escalation requests.
Value, Adoption & Platform Expansion: Connect customer objectives to Nomas capabilities, define measurable outcomes, and drive adoption beyond the initial rollout. Identify additional workloads, teams, and use cases where Noma can deliver value, coordinating with Sales when commercial follow-up is needed.
Cross-functional Leadership: Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to move customer plans forward, resolve blockers, and bring customer insights back into us.

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.