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We are seeking a motivated Sales Development Representative (SDR) for our EU operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you.
Responsibilities
Client Relationship Management: Build and manage strategic relationships with high-profile clients, especially Fortune 500 companies.
Client Onboarding: Lead client onboarding, product setup, training, and delivery of custom materials.
Implementation Project Management: Oversee implementation projects, coordinating across Product, R&D, and Data Science teams.
Client Workshops: Design and run client workshops to showcase AI capabilities and tailor solutions.
Client Engagement: Act as the main client contact, addressing issues and ensuring long-term satisfaction.
Success Tracking:Track success metrics, conduct reviews, and anticipate client needs.
Product Feedback Loop: Gather client feedback to inform product development and communicate updates.
Reporting: Generate reports with data analysts to highlight progress and drive strategy.
Problem Resolution: Resolve issues proactively with creative, client-focused solutions.

We are looking for a Customer Success Partner to join our dynamic team and drive the post-sale success of cutting-edge data solutions. This role works closely with leading global healthcare organizations, ensuring successful implementation, product adoption, customer renewal, and revenue growth through upsell and cross-sell opportunities.

You will act as a strategic partner and advisor, managing relationships, delivering value, and representing the Voice of the Customer (VoC) internally. This position requires collaboration across functions and geographies, and a commitment to meeting measurable KPIs tied to customer success and satisfaction.

Key Responsibilities:

Manage the end-to-end customer lifecycle post-sale: implementation, onboarding, adoption, value realization, renewal, and expansion.
Ensure the successful implementation of MDClone solutions, including project planning, execution, deployment, and integration.
Drive product adoption by aligning capabilities with customer workflows and ensuring high user engagement.
Identify and lead renewal, upsell, and cross-sell opportunities by understanding customer needs and value drivers.
Monitor and communicate project progress through structured plans, timelines, reports, and documentation.
Define, monitor, and manage Key Performance Indicators (KPIs) to track customer outcomes, adoption metrics, and project milestones.
Foster strong, long-term relationships with healthcare customers across clinical, operational, and IT stakeholders.
Represent the Voice of the Customer to internal teams (such as Product Management, R&D, and Support) to influence roadmap and service improvements.
Collaborate with internal cross-functional teams to resolve issues, anticipate needs, and deliver a seamless customer experience.
Travel required: Ability to travel globally to customer sites at least once per quarter.

We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:
Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.