we are looking for a Market Customer Success Manager.
Our Customer Success team is customer-obsessed and commercially minded, focused on helping SMB customers achieve measurable value from our technology.We build strong, long-term relationships while driving adoption, retention, and growth through proactive, service-driven engagement.We combine a passion for customer experience with business impact, curiosity, and creativity-including the use of audio and video content to educate and engage customers.
On your day-to-day:
Manage the customer journeys of Business accounts (80-90)
Guide customer onboarding and facilitate a smooth implementation
Drive adoption by building success plans with customers to help them realize the value
Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
Champion customer-centricity through collecting and sharing customer stories
Requirements: 3-4 years of experience in a customer success SaaS environment.
Experience managing a high velocity of accounts
Passion to apply your tech-savviness to learn Riversides product functionality
An ability to excel in achieving KPIs and targets
Strong verbal and written communication skills in English
Strong analytical and problem-solving skills
Ability to prioritize, organize, and execute multiple tasks with deadlines
Advantage for:
Video or audio technology background
This position is open to all candidates.