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A leader in disaggregated high-scale networking solutions for service providers and AI infrastructures. Founded in December 2015, created a radical new way to build networks by adapting the architectural model of the cloud to telco-grade networking. This solution accelerates network deployment, improves the networks economic model, and radically simplifies network operations. With customers including Comcast, Orange, and KDDI - over 80% of AT&Ts network traffic now runs through a disaggregated core powered by software. Network Cloud-AI solution, based on the same technology, was introduced to the market in 2023, providing the highest-performance Ethernet-based AI networking solution, and is already deployed by Hyperscalers, NeoClouds and Enterprises. Raising over $587 million in three funding rounds, continues to deploy the most innovative network infrastructure and is looking for the most talented people to be part of this journey.

The Role
As the Vice President Product Management you will be in a senior leadership role within the product management department. As a key decision-maker, you will play a critical role in shaping the direction and vision of a companys product roadmap.

Responsibilities and tasks associated with this role:
Leading, growing and mentoring a team
Aligning Product Strategy with Business Goals
Driving Product Discovery, Market Research, and Competitor Research
Driving Innovation and New Product Development Initiatives
Setting the Product Vision and Strategic Direction
Quarterly Planning and Objective Assignment:

We are looking for an IT Helpdesk Tier1 to be a part of the IT team to share the load and responsibilities for the company IT infrastructure and user management.  We are looking for a competent IT member who is passionate about IT and security in various tech environments. In this position you will help the IT manager with all the daily and ongoing tasks (from systems to helpdesk). This involves maintaining and improving the company infrastructure, network, security, and ensuring the proper function of the IT. 
Responsibilities :
Support users' onboarding/offboarding Users' - devices, accounts, software, permissions, etc.
Support and troubleshoot  end-users computer software and hardware issues - Tier1
Support and troubleshoot network issues
Operate service desk ticketing system
Maintain and manage IT Assets inventory/licenses
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Maintain meeting rooms IT equipment

we are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Responsibilities:
* Install and upgrade the customer environments with the GK8 solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. SolarEdge is looking for an ambitious, project-minded, and driven Residential Project Engineer to join our outstanding UK team. In this role, you will be responsible for supporting customers at the pre-sales and installation stage, striving for optimization of these projects while supporting our customers with the best possible service. What will you be doing?
* Providing training in both classrooms and on-site on a regular basis to large residential installers
*  Generating analysis reports in Designer
* Support onboarding process of new, large, residential installers
* Providing technical on-site customer support for SolarEdge installed equipment and systems
* Provide remote support via telephone as required for SolarEdge installed equipment and systems
* Utilization of the SolarEdge CRM system for case reporting and closure
* Update the internal knowledge base used by other technical support staff with new troubleshooting information
*  Working with the Field Service team to provide on-site support
*  Set up new KPIs and reports to manage large accounts
* High level of communication with all other stakeholders involved with the customers
* Provides periodic progress, status update & feedback to internal management, both local and international

Country:
United Kingdom

City:
Remote

dynamic technology provider for the financial market is looking for a NOC representative to be part of a customer-facing team responsible for Technical Support and troubleshooting. The NOC representative will be part of a team that is responsible for:
* Maintaining system integrity and identifying problems
* Working with various parties within the organization
* Part-time position, 24/6 shifts, flexibility in hours

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements

We are looking for a Tier 2 Technical Support Engineer with a strong technical background, exceptional troubleshooting skills, and a customer-first mindset to join our team. In this role, you will support enterprise customers using Kalturas Platform for Virtual and Hybrid Events, a key part of our video software (SaaS) solutions. You will play a crucial role in ensuring seamless integration, onboarding, and troubleshooting for our customers events while collaborating closely with internal teams.
The Day-to-Day:
Provide exceptional technical support to enterprise B2B customers.
Diagnose and resolve complex technical issues, and escalate to the appropriate internal team when needed.
Serve as the primary technical contact during the integrations, onboarding process, POCs, and Live events ensuring a smooth experience.
Analyze logs, API calls, and error messages using tools like SQL, Grafana, OpenSearch, and other debugging tools.
Initiate and execute automation and scripts to improve support efficiency and reduce manual troubleshooting efforts.
Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience.
Work within a global support structure with teams across the USA, Europe, and Asia and occasionally provide On-Call hours support for critical issues.

We are looking for a customer service oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems in our products and provide support for all assigned areas. Serve as the first point of contact for customers seeking technical assistance over the phone or email. The goal is to make sure that customer value is maintained to the standards set forth by the company.