לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות משרה מלאה

We are seeking a Technical Support Specialist!
What Youll Do:
* Provide phone-based Technical Support to thousands of internal users.
* Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
* Utilize remote control tools to diagnose and fix technical problems.
* Lead and instruct users on system operations and best practices. Location: Tel Aviv.

Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities:
Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

Provide fast, professional, and personal support to customers worldwide
Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
Provide application support on platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products

Key Responsibilities:

Investigate and resolve second-level technical incidents.

Perform in-depth troubleshooting and identify underlying issues.

Support customers through phone, email, and other communication channels.

Work with R&D and engineering teams on system-level problems.

This is a full-time position, 9:00-18:00.

The role is hybrid, offering flexible and convenient working hours.

Our offices are located in central Israel.

we are looking for a Junior Account Support Manager.
The Account Support Manager (ASM) is responsible for the overall customer experience and delivery of the proactive support contract to enterprise accounts. The role bridges technical and business understanding, ensuring alignment between customer IT goals and solutions, while fostering collaboration across internal and external teams to create sustained business value.
Key Responsibilities:
Deliver and manage the proactive support service contract for enterprise customers across multiple sites.
Translate customer business needs into tailored portfolio-based solutions.
Proactively manage escalations and lead recovery actions during critical situations.
Build and maintain strong, trust-based relationships with customer management and executives.
Identify opportunities for business growth through additional services or solutions.
Provide consultative advice and best practices related to IT infrastructure and operations.
Coordinate between internal teams, partners, and customers to resolve cross-technology incidents.
Manage the Annual Support Plan (ASP) process, ensuring timely reporting, reviews, and progress tracking.
Participate in or lead small improvement projects that enhance IT environment stability and customer satisfaction.

We are looking for a proactive IT Support Specialist to join us 3 days a week and be the "go-to" person for all things technical in our Tel Aviv office. This is a flexible position where you can organize your hours around your studies or other commitments, as long as office needs are met.

You will handle everything from onboarding new employees with the right gear to managing licenses and keeping our daily operations running smoothly. You will work closely with our HR and Operations teams to ensure every "Balancer" has the tools they need to succeed from day one.

Responsibilities
What You'll Do

Onboarding & Offboarding: Own the technical side of the employee lifecycle. Prepare laptops (Mac/PC), set up accounts (Google Workspace, Slack, etc.), and ensure new hires have a "plug-and-play" experience on their first day.
Hardware & Infrastructure: Manage our physical IT inventory. This includes purchasing and setting up laptops, monitors, cables, adapters, and ensuring our meeting rooms are always client-ready.
Help Desk Support: Serve as the first address for troubleshooting hardware and software issues for our team in Tel Aviv (and occasionally remote).
SaaS & License Management: Oversee our software stack. You will assign licenses, track usage, and revoke access for offboarded employees to keep our budget efficient.
Basic Security Hygiene: Help us keep our environment safe. You will ensure all company laptops have the latest updates and antivirus software installed, and manage basic access permissions to ensure the right people have access to the right tools.

We are hiring a System Support Specialist!
This is an excellent opportunity to enter the tech world - no prior experience required.
EPR specializes in the development and implementation of management systems for welfare, collections, and accounting departments in local municipalities.
Full training will be provided to suitable candidates!
Flexible parent-friendly position available.
Responsibilities:
Provide end-to-end service and support for company clients in local municipalities.
Offer phone-based support and remote access assistance.
Track requests and ensure full resolution.
Work in a technological environment with diverse databases.