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we are looking for a Partnerships Success Manager.
Responsibilities:
Primary point of contact vis-a-vis partners, responsible for leading ongoing communication and collaboration, fully accountable for driving solutions and fulfilling company needs.
Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business, operational and technological objectives.
Establish and track key account metrics and KPIs, generate insights, and identify up-sell and expansion opportunities with partners.
Lead up-sell efforts and build new programs and initiatives with partners, handling the end-to-end process with all stakeholders (external and internal) while taking proactive steps to increase our value and grow partner revenues.
Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant.
Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant.
Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company.
Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners.
Report progress on partner "health" and status on projects, initiatives, efforts and/or issues via different forums, formats and systems.

we are looking for a Director of Product Partnerships & Business Development.
As the Director of Product Partnerships & strategic BD, you will lead our global integrations strategy to ensure maintains the right technology alliances to fuel our exponential growth. You will be the bridge between our partners and our product teams, directly impacting customer retention, win rates, and our position as a central player in the ecosystem.
Key Responsibilities:
Partnership Formation: form new first-of-a-kind integrations and commercial alliances with the worlds leading commerce, social & marketing platforms, to constantly give and its customers a competitive advantage.
Relationship Management: Directly manage strategic relationships with Tier-1 partners (e.g., Google, Meta, TikTok, Attentive) to identify new GTM and product opportunities and insights.
App-Market Leadership: Lead the strategy and execution of App Market vision in collaboration with Product Leadership; identify and negotiate first-of-a-kind partnerships that create a competitive advantage.
Cross-Functional Collaboration: Serve as the bridge between BD and Product; bring ecosystem signals to the Tel Aviv HQ to influence the product roadmap and build business cases for new integrations.
Team Development: Manage a Product Partnerships Manager responsible for qualifying, onboarding, and supporting new integrations with ecommerce apps and marketing platforms.
GTM Enablement: Partner with Product Marketing and L&E to ensure client-facing teams are equipped to leverage integrations; build frameworks for legal, commercial, and technical partner support.
Performance Tracking: Work with Partner Ops to report on the App Markets value, including impact on sales win rates, lead generation, and customer stickiness.

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

As the VP Customer Success , you will be the primary architect of the customer journey for a global portfolio of hundreds of enterprise accounts. You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Maritime AI platform.

You will sit at the intersection of commercial growth and operational excellence, managing a complex landscape of diverse business lines across the US, EU, UK, and International markets.

Core Responsibilities

1. Strategic Leadership & Portfolio Management

Segmented Strategy: Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct pillars:
Commercial: Energy majors, bunkering, commodity traders, and ship owners.
Government: Coast guards, Law Enforcement Agencies (LEA), Customs, and Intelligence organizations.
Revenue Accountability: Primary Drive Customer satisfaction, Gross Retention Rate (GRR) and Net Retention Rate (NRR). Identify and act upon expansion opportunities (upsell/cross-sell) in partnership with the Sales team.
Global Scale: Manage and scale localized teams across various time zones to provide seamless support for international markets.
2. Complex Implementations & Product Adoption

Operational Excellence: Oversee complex, large-scale implementations that involve integrating AI into existing customer workflows and technical ecosystems.
Value Realization: Define and track Success Outcomes for customers, ensuring that maritime intelligence translates into actionable insights for risk management, compliance, and national security.
Feedback Loop: Serve as the Voice of the Customer to the Product and Engineering teams, ensuring the roadmap reflects the evolving needs of both commercial and government sectors.
3. Executive Relationship Management

Trusted Advisor: Act as an executive sponsor for Tier 1 accounts, building relationships with C-suite executives in the private sector and high-ranking officials in the public sector.
Crisis Management: Navigate high-stakes maritime or geopolitical events where customers rely on Windward for real-time intelligence and support.