לוח משרות דרושים Help Desk - מחשבים ורשתות במרכז

We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.

Were seeking a service-oriented and technically skilled IT Help desk to join our team. Reporting to the IT Manager, you will play a key role in maintaining and optimizing our IT systems, supporting employees across multiple geographies, and contributing to infrastructure and security improvements. This is an in-office, part-time position with working hours from 08:30 to 15:00 What Youll Be Doing
* Provide onsite and remote Technical Support to employees in Israel, the US, Ukraine, and the Philippines
* Maintain and support office IT infrastructure, end-user devices, and business applications
* Manage IT setup for local and global company events and meetings
* Participate in IT projects involving new technology implementations, standardization, and system upgrades
* Support information security initiatives and contribute to ISO and SOC certification processes

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will be part of our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

* Provide support as part of our mini teams that manage our customers
* The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.