לוח משרות דרושים מנהל IT

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance.

Were looking for a mighty IT wizard to join our team. As an IT Specialist , youll support the overall planning, managing, and execution of local & global IT efforts. Youll be responsible for a variety of features and cross-team projects, and youll get to do it all as a member of our awesome IT crew
Responsibilities
In this role, you will:
Provide support and IT maintenance for all team members and all their work devices in Israel as well as for the global teams.
Manage access to the companys IT systems and tools.
Own the IT aspects of employee onboarding and offboarding, ensuring smooth setup for new hires and secure, compliant offboarding for leavers
Install and configure new workstations, software and hardware.
Administer and enhance the companys IT infrastructure, including networks, identity management, and SaaS ecosystems.
Troubleshoot hardware and software issues related to internal IT.
Assist with network administration.
Handle complex and escalated support issues.
Build and maintain a security policy + create measures for protection of computer systems and networks.
Monitor, audit, and analyze system and network activity to identify and mitigate potential vulnerabilities or incidents.
Develop, implement, and enforce IT and security policies, ensuring compliance with industry standards and internal best practices.

As an Endpoint Administrator - Managed Services within the Infinity Global Services (IGS) team , you will work as part of the global Managed Endpoint Services team supporting customers across multiple regions.
This is a hands-on, customer-facing technical role responsible for managing, troubleshooting, and optimizing endpoint environments while ensuring high-quality service delivery.

You will work closely with global team members and customer stakeholders to resolve endpoint-related issues, maintain endpoint protection platforms, and ensure consistent and reliable device performance.

Working hours: Sunday-Thursday, 07:00-16:00 IL time, aligned with the global follow-the-sun services model.
Work model: Hybrid (office + home).

Key Responsibilities
Serve as a frontline technical contact for customers and handle incoming service requests through the ticketing system.
Provide day-to-day endpoint administration and troubleshooting for Windows, macOS, and mobile devices.
Deploy, maintain, and troubleshoot endpoint protection agents and related security components.
Participate in working sessions with customers to diagnose issues and recommend solutions.
Coordinate with global team members to ensure proper handover and continuous service delivery.
Document actions, investigations, and resolutions clearly and accurately.
Identify recurring issues, propose improvements, and escalate concerns when needed to enhance customer experience.

The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.

Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.

Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

Were seeking an exceptional IT System Administrator to join our IT team in Tel
Aviv. If youre passionate about IT, thrive in dynamic environments, and love working with cutting-edge technology, this is your opportunity to make a difference!
What will you actually be doing?
Build and optimize infrastructure to support hundreds of users.
Play a key role in decision-making for IT processes and systems.
Oversee monitoring, maintenance, configuration, and system reliability.
Automate repetitive tasks to increase efficiency and innovation.
Collaborate across teams to ensure a secure and productive digital environment.

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities :
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clients-theyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve support-they deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participation-its disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

What am I going to do?:


* Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
* Manage IT budgets, vendor relationships, and procurement processes.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

As an IT Specialist, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role



Key Responsibilities

Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies

The role includes lead the execution of complex technological projects in the IT field of our platform - SCExpert. This role involves planning, executing, and delivering projects within defined timeframes, budgets, and scopes, while ensuring alignment with business objectives The Project Manager will collaborate with cross-functional teams, manage resources, and communicate effectively with stakeholders Key responsibilities include defining project goals, managing risks, and ensuring adherence to project management best practices Communicate project status and updates to stakeholders

We're looking for a Corporate Systems Administrator to own Port's internal IT systems, identity lifecycle, and governance processes as we scale globally and progress toward FedRAMP authorization.

Port is expanding rapidly into enterprise and federal markets, and we're managing an increasingly complex and sensitive SaaS and infrastructure environment. We need a leader who can build scalable processes, strengthen our security and compliance posture, and ensure our internal systems evolve to support fast, high-quality growth.

In this role, you'll partner closely with Security, GRC, Engineering, and Finance to implement best-practice controls, automate lifecycle workflows, and drive operational excellence across the company.



Who you'll work with

You'll report to the Head of IT and work closely with the CIO, Security team, GRC Program Manager, and Engineering/DevOps teams. You'll partner with business system owners across all departments to ensure governance standards are met. You'll also work with Finance on procurement and vendor management.



What you'll do
Own the IT systems & employee lifecycles - manage identity lifecycle, MDM, endpoint security, and SaaS access management across the company.
Implement and maintain GRC-related IT controls, including SSO, encryption, device posture enforcement, and centralized logging.
Collaborate with Security and GRC teams to ensure compliance with access, backup, and configuration standards.
Lead internal IT audits and manage evidence collection efforts for FedRAMP, SOC 2, and other compliance initiatives.
Partner with business system owners to uphold governance best practices and ensure systems align with security and compliance requirements.
Maintain and evolve the SaaS catalog, ensuring continuous review of ownership, access controls, and lifecycle management.
Drive the SSO roadmap, integrating the majority of our SaaS applications into a unified identity platform.
Represent IT in the SaaS procurement process to ensure tools meet governance, security, and integration standards.
Develop and scale IT governance processes, automating workflows such as new system onboarding and access provisioning.
Continuously strengthen our enterprise IT governance and security posture as the company grows.

We're looking for a Director of IT to lead our global IT operations and be a key partner in building Port OS - Port's Operating System. This role owns IT operations across all Port offices (Tel Aviv, US, and remote) while driving IT strategy and standards company-wide.

As Port scales rapidly, we need a leader who can deliver exceptional IT support, seamless onboarding experiences, and reliable technology infrastructure across our global team. You'll lead the IT organization, manage a distributed team, and partner with the CIO to build scalable IT systems that ensure every Port employee-regardless of location-has the technology foundation they need to succeed.

This is a hands-on leadership role for someone who can balance operational excellence with strategic thinking. You'll manage immediate IT needs while building the processes, policies, and tooling that let us scale smoothly. Based in our Tel Aviv headquarters, you'll work closely with engineering, product, and business teams while leading IT operations globally.