לוח משרות דרושים מנהל IT

The role of IT end point specialist will be focused on providing excellent Tier 2 Support to Strauss employees and lead the management and deployment of IT Endpoints, including desktops/ Laptops, Printers, Mobile Devices, V.C equipment and more.
Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements. Also maintains inventory and manages endpoint life cycle. And managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.

we are looking for a Help Desk Team Leader.
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities:
What Youll Own1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT.
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management,policies and execution
Key Responsibilities:
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like:
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.

The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office. The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting and management of systems, applications and services as needed. Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them. The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track: issues, risks and action items, as well as maintaining relevant documentation for the site as needed.



This is a full time, exempt, on-site office-based role tied to the Haifa IL office reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH USA location.





ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead day-to-day site technology operations and manage local IT hardware inventory
Act as team lead for the Israel site(s), managing and mentoring the local Site Support team
Serve as the primary on-site technology contact and escalation point
Partner with global and regional ET teams to ensure consistent, high-quality support
Collaborate with Facilities on technology-related site projects, moves, and expansions
Oversee onboarding/offboarding and ensure compliance with ITGCs and SOPs
Monitor ticket queues, manage escalations, and report status to ET leadership
Manage local IT vendors and service providers, ensuring SLA adherence
Support and contribute to global ET initiatives and site-specific projects

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.
Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

seeking a qualified IT Specialist to join our HQ IT department. This role requires a professional with 2-3 years of experience to manage local and cloud infrastructure and provide high-level support to our international teams. The successful candidate will play a key role in maintaining operational efficiency and supporting organizational growth.

Responsibilities
Infrastructure Maintenance: Execute routine maintenance and monitoring of servers, systems, and critical IT infrastructure to ensure operational continuity.
Global Technical Support: Deliver technical assistance to local staff and international remote users, ensuring timely resolution of issues.
Problem Resolution: Conduct thorough investigations into technical malfunctions, identify root causes, and implement effective, long-term solutions.
Procedure Management: Create, update, and maintain technical documentation, including work procedures and knowledge base protocols.

We are looking for a hands-on System Administrator to be the primary IT owner for our Israel office.

This role combines day-to-day onsite support, infrastructure troubleshooting, and close collaboration with the global Corporate IT team.

You will own the full device lifecycle, identity & access workflows, office networking stability, and ensure high standards of security and IT hygiene.

Responsibilities
Endpoint & Device Lifecycle (macOS & Windows)

Full ownership of provisioning, enrollment, inventory, repairs/RMA, loaners, secure wipe & disposal
macOS management via Jamf (Jamf Pro preferred) - profiles, policies, patching, FileVault, deployment
Windows management via Intune - enrollment, compliance policies, app deployment, patching baselines
Zoom Rooms & AV

Zoom Rooms setup and daily operations
Troubleshooting audio/video issues, controllers, displays, scheduling reliability
Support for cameras, mics, speakers, HDMI, docking stations & drivers
Identity & Access

Okta administration: user lifecycle, MFA troubleshooting, SSO issues
Google Workspace administration (users, groups, permissions, login/email issues)
Atlassian basics (Jira & Confluence user management)
Clean, least-privilege access handling
Office Networking & Infrastructure

LAN/WiFi troubleshooting, switch ports, AP issues, DHCP/DNS symptoms
VPN client troubleshooting
Familiarity with Fortinet (FortiGate preferred) and VPN concepts (IPsec / SSL-VPN)
Security & IT Hygiene

Patch urgency, phishing awareness, credential safety
Strong incident discipline and endpoint security baseline management