דרושים » מחשבים ורשתות » IT Solution Architect

We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.

The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.

Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment

Support integration of systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence

Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration

Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives

StoreNext, a leading technology solutions provider serving major enterprises, is seeking an experienced, highly technical Hands-on IT Infrastructure Team Leader for a full-time position. In this role, you will lead and mentor a team of four IT/System engineers while remaining highly technical, with approximately 70% hands-on work . You will oversee our 24x7 critical, high-availability SaaS production environments, drive operational excellence, and advance technological innovation across our on-prem and cloud infrastructures. We are looking for a proactive, high-ownership ("Big Head") leader who actively observes their environment to identify needs before they become problems, drives cost-effective open-source and AI adoption, and is a key player in security, compliance, and team cohesion. Key Responsibilities: Team Leadership & Culture: Lead, mentor, and develop a team of four IT/System engineers. Foster a collaborative, positive culture of accountability and innovation, and organize social/team-building activities to maintain high team cohesion. Hands-on Administration & Backups: Personally manage, maintain, and troubleshoot virtualized infrastructures (VMware, Hyper-V) and active data-center facilities. Design, implement, and own the organization's backup, retention, and Disaster Recovery (DR) policies. 24x7 SaaS Operations & Crisis Management: Ensure maximum uptime, performance, and stability of mission-critical SaaS production environments operating 24x7. Act as the technical first responder and coordinator during major infrastructure crises, maintaining professional communication with external enterprise customers to restore trust. Proactive Innovation & AI Integration: Constantly observe the IT landscape to identify architectural gaps. Research and introduce cost-effective open-source solutions and lead the adoption of modern technologies—including AI tools (e.g., Copilot, ChatGPT)—to optimize daily decisions and team troubleshooting. Security & Remote Access: Implement, maintain robust security, and remote access solutions (VPN, Zero Trust/ZTNA, SASE, and MFA) for internal employees. Secure, partition, and monitor privileged access for external third-party vendors and contractors. SaaS Identity & Access Management (IAM): Manage end-user authentication and identity lifecycle for cloud-based services, utilizing enterprise Identity Providers (e.g., Okta, Entra ID), SSO, and modern protocols (SAML, OIDC). Compliance & Audits: Support the organization's compliance efforts, ensuring infrastructures and IT procedures actively meet standards such as ISO 27001 or SOC 2. Procurement & Supplier Management: Locate new IT infrastructure, hardware, and licensing suppliers, utilizing strong negotiation and bargaining skills to secure optimal cost-benefit terms for the organization.

We are looking for a hands-on IT Manager to own and scale our global IT operations. As a fast-growing SaaS company with employees across multiple sites and time zones, we need someone who can build reliable, secure, and delightful IT experiences for every employee - from day-one onboarding to day-to-day support. You will lead a small IT team, own our device and application management stack (JAMF, EDR, and our core SaaS platforms), and manage the vendor and consultant relationships that keep our environment running. This is a high-ownership role for someone who thrives in a distributed, remote-first environment and wants to shape how a modern SaaS company runs its IT.

WHAT YOU'LL DO
Global employee onboarding & offboarding - own the end-to-end IT lifecycle for employees worldwide: provision accounts and access, prepare and ship devices, and run first-day setup, plus secure offboarding and access removal.

Endpoint & device fleet management - own the procurement, imaging, deployment, maintenance, inventory, and lifecycle of laptops and endpoint equipment across all sites; manage warranties, refresh cycles, and stock levels.

Own and maintain JAMF - administer JAMF (Jamf Pro) for application distribution, configuration, patching, zero-touch enrollment, and policy/compliance enforcement across the Apple fleet.

Core SaaS & collaboration platforms - administer and optimize Google Workspace, Microsoft Office 365, Zoom, and related tools - managing users, groups, licenses, security settings, and integrations.

Endpoint security (EDR) - deploy, monitor, and maintain EDR tooling across the fleet; partner with Security on endpoint hardening, compliance, and incident response.

Vendor, consultant & outsourcing management - own relationships with IT vendors, MSPs, consultants, and outsourced partners; negotiate contracts, manage SLAs, control spend, and hold partners accountable to delivery.

Support remote & distributed sites - deliver responsive, high-quality IT support to remote employees and satellite offices; build documentation, self-service, and processes that scale across time zones.

Team leadership - manage and mentor a small IT/helpdesk team, set priorities, and drive service quality and continuous improvement.

Systems, access & automation - own identity and access management (SSO/MDM), automate repetitive workflows, and continuously improve reliability, security, and the employee experience.

We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of our Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.
Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.
Responsibilities
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of our system and database appliances.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
This team will provide support and administration on a 24/7 basis and will require rotation across day and night shifts.

Were looking for a Production Service Systems Administrator who will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. They will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of our Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Responsibilities
Install, monitor, maintain, support, and optimize OCI Cloud Infrastructure including hardware and software in a cleared environment.
Provide escalated technical support for sophisticated technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support, on a rotating basis.

Were looking for a Production Service Systems Administrator who will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. They will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of our Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Responsibilities
Install, monitor, maintain, support, and optimize OCI Cloud Infrastructure including hardware and software in a cleared environment.
Provide escalated technical support for sophisticated technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support, on a rotating basis.

Were looking for a Production Service Systems Administrator who will be responsible for the operation of production environments, including systems and databases, supporting critical business operations. They will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of our Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Responsibilities
Install, monitor, maintain, support, and optimize OCI Cloud Infrastructure including hardware and software in a cleared environment.
Provide escalated technical support for sophisticated technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support, on a rotating basis.

We're looking for a hands-on Systems & Infrastructure Administrator to own and evolve our IT infrastructure - from servers and networking to cloud platforms and security. You'll be the go-to person for keeping our systems reliable, secure, and scalable, while also driving forward-looking projects that make the organization more efficient.

We are looking for a highly organized and detail-oriented Intern to join our System Monitoring and Controls team at our company. This is a full time back office intern position focused entirely on computer-based work, data handling, task coordination, and supporting internal operational processes for our Energy Storage System projects.
This role requires precision, ownership, and an ability to manage multiple tasks in parallel while maintaining structure and clarity. You will be responsible for monitoring system data, scheduling, routing issues to the relevant experts, and ensuring smooth operational flow behind the scenes.
Responsibilities:

Data Collection and Entry:
Collecting and entering operational data from Energy Storage System plants while ensuring complete accuracy.
Data Review and Analysis:
Identifying trends, inconsistencies, and anomalies in the data to support system performance insights.
System Performance Monitoring:
Tracking performance dashboards, monitoring downtime or irregularities, and ensuring issues are documented and followed through.
Issue Routing:
Identifying system alerts and routing them to the correct internal expert.
Ensuring issues are being handled and not remaining open for too long.
You do not fix technical problems, you manage the flow.
Scheduling & Coordination:
Managing calendars, deadlines, and internal scheduling to ensure tasks occur at the right time and according to system needs.
Documentation & Reporting:
Preparing clear summaries, reports, and logs to support internal decision making and project oversight.
Standards & Compliance:
Ensuring data handling and documentation meet internal guidelines and industry requirements.

We are looking for a System Integrator to join the company integration division, the position is primarily hands-on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer.
The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities.