דרושים » הנדסה » Tier 3 Integration & Support

We are building a next-generation autonomous systems platform deployed across cloud and air-gapped environments, supporting real-time operations and complex hardware-software integration.

The IT Solution Architect plays a key role in bridging R&D and real-world operations. This position is responsible for ensuring that our systems are successfully deployed, installed, and operational in customer environments.

This is not a traditional IT role-it's a hands-on engineering position focused on system delivery, networking, and field readiness of advanced software platforms.

Responsibilities
Lead the provisioning and setup of production environments for deployed systems
Own the networking architecture and configuration for on-site and customer environments
Define and execute installation and deployment strategies for complex, distributed systems
Troubleshoot system-level issues across software, infrastructure, and networking layers
Work closely with R&D teams to ensure solutions are deployable, robust, and maintainable
Support operations teams in delivering reliable, repeatable deployments
Continuously improve deployment processes, documentation, and tooling

We are looking for a Senior VoIP System Architect to join our Defense Solutions System Engineering team, working on large-scale, complex and mission-critical communication systems.

In this role, you will lead the design and integration of advanced VoIP solutions in highly secured environments, working closely with customers and cross-functional teams across the full project lifecycle.

Key Responsibilities
Lead end-to-end technical ownership of projects, working directly with internal and external stakeholders
Design and integrate our VoIP solutions with customer environments and 3rd-party systems
Define system requirements based on customer needs and translate them into R&D deliverables
Oversee solution design, integration, acceptance testing (ATP), and deployment into customer networks
Support troubleshooting of complex, multidisciplinary systems together with Professional Services teams
Collaborating with cross-functional teams throughout the project lifecycle
Analyze system performance and recommend improvements
Stay up to date with our solutions to support future expansions and upsell opportunities

Required Delivery Solution Engineer
Israel, Petah Tikva
We are the worlds leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the worlds most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victorias Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. Were a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Responsibilities:
Lead technical discovery and solution-design workshops with merchant engineering, architecture, and business teams.
Understand the merchants existing e-commerce architecture, business requirements, operational processes, and technical constraints.
Define the most appropriate integration approach across supported platforms, APIs, order management systems, and fulfilment solutions.
Design end-to-end solutions, including system interactions, data flows, integration responsibilities, dependencies, and technical risks.
Translate business requirements into clear technical specifications and implementation plans.
Act as the technical owner throughout delivery, ensuring the agreed solution is implemented correctly and aligned with our best practices.
Guide merchants and partners through configuration, development, testing, launch readiness, and go-live.
Identify technical risks and complexity early, challenge non-scalable designs, and recommend practical alternatives.
Investigate complex integration issues by reviewing API payloads, logs, network traffic, system behaviour, and configuration.
Coordinate with Product and R&D when product changes, technical clarifications, or defect resolution are required.
Provide structured feedback to Product and R&D based on recurring merchant requirements and integration patterns.
Support internal teams through technical enablement, documentation, and knowledge sharing.

StoreNext, a leading technology solutions provider serving major enterprises, is seeking an experienced, highly technical Hands-on IT Infrastructure Team Leader for a full-time position. In this role, you will lead and mentor a team of four IT/System engineers while remaining highly technical, with approximately 70% hands-on work . You will oversee our 24x7 critical, high-availability SaaS production environments, drive operational excellence, and advance technological innovation across our on-prem and cloud infrastructures. We are looking for a proactive, high-ownership ("Big Head") leader who actively observes their environment to identify needs before they become problems, drives cost-effective open-source and AI adoption, and is a key player in security, compliance, and team cohesion. Key Responsibilities: Team Leadership & Culture: Lead, mentor, and develop a team of four IT/System engineers. Foster a collaborative, positive culture of accountability and innovation, and organize social/team-building activities to maintain high team cohesion. Hands-on Administration & Backups: Personally manage, maintain, and troubleshoot virtualized infrastructures (VMware, Hyper-V) and active data-center facilities. Design, implement, and own the organization's backup, retention, and Disaster Recovery (DR) policies. 24x7 SaaS Operations & Crisis Management: Ensure maximum uptime, performance, and stability of mission-critical SaaS production environments operating 24x7. Act as the technical first responder and coordinator during major infrastructure crises, maintaining professional communication with external enterprise customers to restore trust. Proactive Innovation & AI Integration: Constantly observe the IT landscape to identify architectural gaps. Research and introduce cost-effective open-source solutions and lead the adoption of modern technologies—including AI tools (e.g., Copilot, ChatGPT)—to optimize daily decisions and team troubleshooting. Security & Remote Access: Implement, maintain robust security, and remote access solutions (VPN, Zero Trust/ZTNA, SASE, and MFA) for internal employees. Secure, partition, and monitor privileged access for external third-party vendors and contractors. SaaS Identity & Access Management (IAM): Manage end-user authentication and identity lifecycle for cloud-based services, utilizing enterprise Identity Providers (e.g., Okta, Entra ID), SSO, and modern protocols (SAML, OIDC). Compliance & Audits: Support the organization's compliance efforts, ensuring infrastructures and IT procedures actively meet standards such as ISO 27001 or SOC 2. Procurement & Supplier Management: Locate new IT infrastructure, hardware, and licensing suppliers, utilizing strong negotiation and bargaining skills to secure optimal cost-benefit terms for the organization.

We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.

Required Application Support Engineer
Israel, Petah Tikva
We are the worlds leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the worlds most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victorias Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. Were a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
As an Application Support Engineer, you will be the first point of contact for our clients, providing essential support and ensuring a seamless experience. You will troubleshoot and resolve technical issues, manage customer inquiries, and work closely with other teams to maintain high service standards. Your role is critical in maintaining client satisfaction and ensuring the smooth operation of our services.
Responsibilities:
Troubleshooting Issues: Assist customers with resolving technical issues related to the integration.
Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.

Required Senior Production Service Developer
Job Description
Maintains production infrastructure, platforms and services. Works independently with other teams in the organization and provides solutions for their needs. Designs and implements new, scalable solutions for fast changing environments with oversight from senior team members. Performs deep drill down analysis into production support operations and provides necessary fixes. Independently Investigates errors and recommends changes to enhance troubleshooting processes. Builds and implements standard to moderately complex enhancements to resolve defects. Monitors and brings in new ideas to improve production infrastructure, platforms, and/or services. Participates in stakeholders meetings and works on the design, development, configuration, implementing, of enterprise supporting systems. Identifies server architecture and networking solutions. Conducts moderately complex code and architecture reviews and resolves performance and scalability issues to improve products and services.
Key Responsibilities
Production Infrastructure:
-Maintains the production infrastructure, platforms, and services which support the growing client base as well as designs and implements highly scalable environments.
-Works independently with other teams in the organization and provides solutions for their needs.
-Designs and implements new, scalable solutions for fast changing environments with moderately complex needs in various fields (e.g., configuration deployments, monitoring, and logging) with oversight from senior team members.
Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:
-Performs deep drill down analysis into production support operations and provides necessary fixes.
-Investigates errors, debugs source code and performance bottlenecks, and independently provides root cause analysis (RCA) if needed.
-Recommends changes to enhance troubleshooting processes.
Troubleshooting, Testing, and Improvements - Testing and Improvements:
-Builds and implements standard to moderately complex enhancements (e.g., automating alerts) and resolves complex defects.
-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing.
-Monitors and brings in new ideas for the improvement of production infrastructure, platforms, and/or services.
-Creates user acceptance test plans.
System Design and Architecture - System Design:
-Works on the design, development, configuration, implementing, and/or deployment of enterprise supporting systems.
-Works with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
-Participates in stakeholders meetings for requirements gathering.
System Design and Architecture - System Architecture:
-Identifies solutions in experience of application or server architecture and networking.
-Collaborates with senior partners in the development of architecture standards and practices.
Product/Service Development:
-Independently collaborates on the design, development, and enhancement of new and existing products and services from inception and design through business feature requirements.
-Conducts moderately complex code and architecture reviews of the products and services.
-Resolves performance and scalability issues related to products and services.
-Identifies opportunities to improve health, scalability, and resiliency of products and services.

We are looking for a hands-on IT Manager to own and scale our global IT operations. As a fast-growing SaaS company with employees across multiple sites and time zones, we need someone who can build reliable, secure, and delightful IT experiences for every employee - from day-one onboarding to day-to-day support. You will lead a small IT team, own our device and application management stack (JAMF, EDR, and our core SaaS platforms), and manage the vendor and consultant relationships that keep our environment running. This is a high-ownership role for someone who thrives in a distributed, remote-first environment and wants to shape how a modern SaaS company runs its IT.

WHAT YOU'LL DO
Global employee onboarding & offboarding - own the end-to-end IT lifecycle for employees worldwide: provision accounts and access, prepare and ship devices, and run first-day setup, plus secure offboarding and access removal.

Endpoint & device fleet management - own the procurement, imaging, deployment, maintenance, inventory, and lifecycle of laptops and endpoint equipment across all sites; manage warranties, refresh cycles, and stock levels.

Own and maintain JAMF - administer JAMF (Jamf Pro) for application distribution, configuration, patching, zero-touch enrollment, and policy/compliance enforcement across the Apple fleet.

Core SaaS & collaboration platforms - administer and optimize Google Workspace, Microsoft Office 365, Zoom, and related tools - managing users, groups, licenses, security settings, and integrations.

Endpoint security (EDR) - deploy, monitor, and maintain EDR tooling across the fleet; partner with Security on endpoint hardening, compliance, and incident response.

Vendor, consultant & outsourcing management - own relationships with IT vendors, MSPs, consultants, and outsourced partners; negotiate contracts, manage SLAs, control spend, and hold partners accountable to delivery.

Support remote & distributed sites - deliver responsive, high-quality IT support to remote employees and satellite offices; build documentation, self-service, and processes that scale across time zones.

Team leadership - manage and mentor a small IT/helpdesk team, set priorities, and drive service quality and continuous improvement.

Systems, access & automation - own identity and access management (SSO/MDM), automate repetitive workflows, and continuously improve reliability, security, and the employee experience.