דרושים » מחשבים ורשתות » IT Operations Specialist

Requirements:
What Youll Bring to Us:
1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
Experience or solid working knowledge of supporting Windows and macOS devices
Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
Exposure to Google Workspace administration is an advantage
Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
Familiarity with SharePoint is an advantage
Any exposure to on-premises to cloud migration projects is a plus
Familiarity with Atlassian products such as Jira and Confluence is an advantage
Experience working with IT support tickets against SLAs and KPIs
Awareness of IT security tools such as firewalls, EDR, and MDM
Comfortable working with remote and international teams
Good written and spoken communication skills in English
Ability to multitask and prioritise in a fast-moving, dynamic environment
A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies

Requirements:
You’ll Do It Using 8+ years of IT experience in a global technology or SaaS company, with at least 5 years in a people management role. Hands-on experience with cloud infrastructure (AWS, Azure, or GCP), ITSM platforms (ServiceNow or Jira Service Management), endpoint management tools (Jamf / Kandji, Intune), and IAM solutions (Okta, Azure AD). Strong understanding of information security frameworks (SOC 2, ISO 27001, NIST) and proven experience managing security operations, incident response, and risk management. Strong project management and people leadership skills; proven ability to drive IT initiatives end-to-end, manage vendors, and deliver on schedule and within budget. Familiarity with AI-powered tools (Claude, Microsoft Copilot, etc) and automation platforms like n8n; curiosity and agility to evaluate and adopt emerging technologies within an IT operations context. B.Sc. in Computer Science, Information Systems, or a related field, or equivalent practical experience; relevant certifications (CISSP, CISM, ITIL, or AWS/Azure) are an advantage.
?You’ll Excel By Working effectively in a fast-paced, growing, and global environment. Bringing a creative, structured, and proactive approach to problem solving. Communicating clearly and professionally with different audiences. Being well-organized, independent, collaborative, and accountable.

Requirements:
8+ years of IT experience in a global technology or SaaS company, with at least 5 years in a people management role.
Hands-on experience with cloud infrastructure (AWS, Azure, or GCP), ITSM platforms (ServiceNow or Jira Service Management), endpoint management tools (Jamf / Kandji, Intune), and IAM solutions (Okta, Azure AD).
Strong understanding of information security frameworks (SOC 2, ISO 27001, NIST) and proven experience managing security operations, incident response, and risk management.
Strong project management and people leadership skills; proven ability to drive IT initiatives end-to-end, manage vendors, and deliver on schedule and within budget.
Familiarity with AI-powered tools (Claude, Microsoft Copilot, etc) and automation platforms like n8n; curiosity and agility to evaluate and adopt emerging technologies within an IT operations context.
B.Sc. in Computer Science, Information Systems, or a related field, or equivalent practical experience; relevant certifications (CISSP, CISM, ITIL, or AWS/Azure) are an advantage.
Youll Excel By:
Working effectively in a fast-paced, growing, and global environment.
Bringing a creative, structured, and proactive approach to problem solving.
Communicating clearly and professionally with different audiences.
Being well-organized, independent, collaborative, and accountable.

Requirements:
3 years of work experience including IT hardware/software experience
Technical degree/certificate in related discipline
Microsoft Certified Desktop Technician
ITIL Service Management
Ability to manage users and PC's using Active Directory
Proficient in Microsoft O365 applications
Ability to perform IT hardware and software diagnostics and repairs (Laptops, Desktops, mobile devices, peripherals, handheld scanners, etc.)
What else we look for:
Effective cable management skills to maintain organized work stations and data closets
Ability to adapt and learn new technologies as needed
Strong written and verbal skills
Problem Solving skills including Trouble shooting techniques
Strong customer service focused skills
Strong organization and time management skills
High level of professionalism during interactions with customers and vendors
Experience using ITSM software (ServiceNow) to manage service tickets and document support provided
Experience with platforms and applications (e.g, Microsoft Office Suite, Microsoft Outlook/Office365, Microsoft Edge, Windows 11, Active Directory, Virtual Private Network (VPN), Multi-factor authentication (MFA)
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

Requirements:
5+ years of IT infrastructure experience, including 3+ years in a Senior IT Systems Engineer or Infrastructure role
Deep expertise managing Microsoft Azure and AWS environments
Strong scripting and automation skills using PowerShell, Python, Bash, Azure CLI, and AWS CLI
Hands-on experience with Microsoft Intune and Entra ID (Azure AD)
Strong knowledge of Windows, macOS, Linux, and Docker
Solid understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls
Experience implementing endpoint security, identity management, encryption, and compliance best practices
Experience with automation platforms such as Workato, or similar solutions
Excellent troubleshooting, communication, and stakeholder management skills
A proactive, ownership-driven mindset with a passion for continuous improvement
Nice to Have:
Experience with CrowdStrike Falcon, Cato Networks, MDM, or enterprise Identity Providers
Exposure to CI/CD pipelines, Infrastructure as Code, or DevOps practices
Microsoft or AWS certifications (AZ-104, AWS SysOps, Security+, or equivalent)
Experience supporting global, hybrid, or distributed organizations

Requirements:
1-2 years of Hands-on experience with installations, administration, and troubleshooting of computer hardware, software, and networks.
Excellent IT skills with great customer service, the ability to handle context switches, staying on top of all communication channels, and a can-do attitude.
Passion for and knowledge of using AI tooling to solve complex problems and optimize operational workflows.
Native or fluent English - a must.
Availability for a full type position , including the ability to provide technical support for critical issues beyond standard work hours.

Requirements:
Mindset:
You treat the stack as a product, not a utility, with a roadmap, clear ownership, and a bias toward simplicity
Youve inherited over-engineered systems before and taken pride in cleaning them up
You can say no to complexity, and explain why in business terms
Service-oriented, Business partner mindset
Experience:
8-12 years in a Business Applications, RevOps, or IT Systems leadership role at a B2B SaaS company, managerial experience- MUST
Hands-on Salesforce administration (required); at least two of: HubSpot, NetSuite, JIRA-MUST
Proven track record managing integrations via iPaaS platforms (Workato, Make, or equivalent)- MUST
Experience managing and delivering through external vendors and freelancers- MUST
Exposure to FP&A workflows, procurement, or financial reporting is a meaningful plus
Technical Skills:
Salesforce
Deep understanding of SFDC architecture: object model, custom objects, schema design, field relationships- MUST
Proficient with Flow Builder, validation rules, formula fields, and permission sets/profiles/sharing rules- MUST
Comfortable with data management: data loader, deduplication, record types- MUST
Basic to intermediate Apex and SOQL, enough to read, debug, and scope developer work
Integration & Systems:
Hands-on Workato or equivalent iPaaS: recipe design, error handling, monitoring- MUST
Proficient with REST APIs, webhooks, OAuth, and JSON; able to debug calls in Postman
Familiar with NetSuite structure (subsidiaries, COA, saved searches) at a conceptual level
Okta or equivalent SSO/identity platform: user provisioning, group assignment, app integration- MUST
AI & Tooling:
Able to operate Claude Code or equivalent AI coding assistants to build lightweight scripts without a dev team- MUST
Comfortable with prompt engineering for operational tasks: data processing, routing, documentation- MUST
Python or JavaScript scripting for API calls, data manipulation, and automation
SQL and BI tools (Metabase, Looker Studio, or similar) for reporting and dashboard work- MUST
Business Data Infrastructure:
Working understanding of ELT architecture: how data moves from SaaS source systems into a centralized data store, and why that separation matters for performance and governance - MUST
Familiar with at least one cloud data warehouse or lakehouse platform: BigQuery, Snowflake, Redshift, or Databricks, able to run queries, manage schemas, and understand access controls
Basic SQL for querying and validating data in the warehouse layer; able to write and review transformation logic
Awareness of data transformation tooling (dbt or equivalent) at a conceptual level, enough to scope and QA work done by a specialist
Understanding of data governance principles for business data: schema documentation, access control, PII handling, data freshness SLAs.

Requirements:
Fluency in Swedish/Norwegian/Danish language is required
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills
Practical experience with standard industry tools such as CRM and ticketing systems
Fintech/Hi-tech experience is preferred
Impressive interpersonal and communication skills
Strong computer skills
Outstanding attention to detail, with an ability to spot numerical errors
Highly organized with the ability to multitask and work under pressure
Tech savvy and the ability to pick up new technology quickly
Able to accommodate global working hours - Mon - Fri 9am-6pm.

Requirements:
Native/fluent in French language is required
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills
Practical experience with standard industry tools such as CRM and ticketing systems
Fintech/Hi-tech experience is preferred
Impressive interpersonal and communication skills
Strong computer skills
Outstanding attention to detail, with an ability to spot numerical errors
Highly organized with the ability to multitask and work under pressure
Tech savvy and the ability to pick up new technology quickly.

Requirements:
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage