We are hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. Youll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts - strategic positioning, product promotion, adoption, technical coordination and feedback to Product - while helping us build scalable ways of working and preparing to be a future leader as we scale.
This is a role to lead a portfolio of our clients which will operate similarly to your own book of business.
As an individual contributor, you will be expected to operate within the framework of ways of working but successful candidates are able to demonstrate exceptionally high accountability, ability to work autonomously and ownership of their client relationships.
Responsibilities:
Global relationship owner for Fortune 500 and FTSE 250 companies
Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans
Identify key client contacts to build a network, connect with SMEs, users and drive adoption
Oversee and address any client or supplier support or technical issues
Perform data analytics and watch KPIs to drive our usage and revenue growth
Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams
Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities
Understand our products extremely well
Identify product enhancements, improvements or expansions in order to meet the needs of our customers and create value for the organization and our clients
Support Sales on expansion opportunities and strategic deal closures
Build repeatable processes and infrastructure to scale the CS function.
דרישות:
Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs.
Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role
Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes.
Demonstrable competency in:
Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client-led opportunities and creates constructive tension.
Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy.
Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact.
Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge.
Communication skills: concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps.
Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit.
Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator.
Technical aptitude to learn software quickly and interpret product data.
Core skills
Bachelors or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
Knowledge of customer service practices.
Technical aptitude and ability to learn software programs.
Knowledge and/or experience with Purchasing systems.#ENGL המשרה מיועדת לנשים ולגברים כאחד.