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Job Description
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments.our companys all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
we are looking for a Senior SEM Specialist to join our team! As a Senior SEM Specialist, you will manage large budgets and work in a fast-paced and dynamic environment alongside outstanding creative and marketing experts to help our company boost its digital profile and reach.
Responsibilities
Play a significant role in our companys growth and help the company reach its business goals.
Build, manage, and scale high-budget campaigns on SEM (Google, Bing, and more)
Monitor and analyze big data on various KPIs to optimize performance.
Cultivate innovative ideas and discover new opportunities to scale up based on industry trends and new features and possibilities of advertising platforms.
Manage cross-team and cross-department projects.
The position is on a full-time basis.

we are seeking an experienced Product Manager with a technical background to join and lead one of our squads. As the Product Manager, you will play a crucial role in driving the development and success of our product offerings. You will lead initiatives, focusing on enhancing efficiency and automation for our customers. This is an exciting opportunity to shape the future of our platform and make a significant impact in the IT management software industry.
Responsibilities:
Lead and manage a squad, consisting of cross-functional team members, including developers, designers, and QA engineers.
Collaborate with stakeholders to understand market trends, user needs, and competitive landscape to drive product strategy and roadmap decisions.
Define and prioritize product requirements based on user feedback, market analysis, and internal stakeholders input.
Own the entire product lifecycle, from concept to launch and beyond, ensuring product success and adoption.
Work closely and collaborate with our companys engineering, design, product analyst, customer success, marketing and research teams.