We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a wide portfolio of Israeli customers.
The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.
Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.
A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.
Roles and Responsibilities:
Operate as the lead point of contact for all matters specific to your accounts.
Responsible for retention and account satisfaction.
Proactively identifying and managing risks both internally and with the customer to ensure long-term success.
Voicing customers needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly onsite) with customers in Israel
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of products.
Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Manage ad-hoc queries from customer accounts.
Maintain all information about customer activity within the CRM platform.
Requirements: 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts.
Experience in a Cyber Security company, preferably a startup.
Experience in Renewals.
Hebrew: Native. Israel is the target market.
English: Fluent, with superb written and verbal communication skills.
Bachelors degree or higher.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Strong technical, analytical and problem-solving skills.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Good interpersonal skills, people person.
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.
Ability to travel in Israel to meet customers, Between Haifa - Be'er Sheva, at least 3 times a week.
This position is open to all candidates.