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Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Were looking for a highly motivated Support Enablement Manager (Temporary Role) to join our amazing team.
As a member of the Support Enablement team, you will play a critical role in enabling support engineers to execute all technical aspects of their job and will work to maximize the support organization's effectiveness.
Responsibilities:
Advocate support and customers' needs with R&D and product teams during both the development period of features and retroactively on existing technologies.
Provide guidance about product features and how they work through the creation of technical content.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive delivery of technical content to the global support team.
Design and create technical onboarding and everboarding training content.
Identifying and understanding support inquiries and challenges, acting as their technical focal point, and working to fill in gaps.
Develop and implement a comprehensive support enablement strategy that aligns with the company's goals and objectives.
Utilize data and analytics to identify trends, measure the effectiveness of support enablement initiatives, and drive continuous improvement.
Serve as the primary point of contact for support inquiries and challenges, working to address gaps and improve overall support effectiveness.

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

A global company specializing in the sale and distribution of consumer products (FMCG)
The HQ is responsible for building the organization's capabilities for the long term and work closely with the Business Units (currently 5 globally) in order to maximize their performance.
Our GIT division (Global Information Technology division) is looking for a senior SAP Basis administrator
The SAP BASIS Professional will work closely with project managers, business users, and technical team members to provide technical guidance and support for projects and initiatives ranging in size from minor enhancements to major multi-year initiatives.
The Professional must be able lead and support the SAP system through a couple of key upcoming projects, including system migrations from SAP PI to CPI, migrate ECC to HANA, and support the business initiatives to introduce new functionality to the SAP landscape.
Major Duties:
Serving as a knowledge resource for
ECC - SAP ERP ENHANCE PACKAGE 6.08
BW 7.0 - SAP NetWeaver 7.5
PI - SAP NetWeaver 7.5
Solution Manager - SAP Solution Manager 7.2
DMS
Portal (+ADS Service installed)
EWM - S4HANA
BTP - CPI & Group reporting
Provide a lead architecture role to support future SAP projects while maintaining reliability and performance.
Perform core SAP Basis administrator functions including software installation and setup, enhancement pack and support pack installation and upgrade, performance monitoring, tuning and capacity management utilizing enterprise standards and leveraging best operating practices.
Actively participate in SAP infrastructure design including server, storage, high availability and disaster recovery capabilities.
Support SAP Landscape strategy thru client copies and system refreshes.
Prepare formal project documentation, including specifications, requirements summaries, logical system design documents, state diagrams, and test scripts.
Monitor, analyze, and identify trends for system performance and resource utilization.
Respond to system problems on a 24x7.
Assist with change control, incident response, and testing processes for infrastructure changes or problems across the SAP landscape.
Collaborate with database administration resources in a Microsoft SQL Server.
Collaborate across IT functions including server team, networking and security teams to assist in driving out solutions for SAP that meet our standards and go forward operating plans.
Critical Competencies:
Communication: Builds positive relationships and uses tact in sensitive situations. Listens well to various points of view and relates well to others at all levels. Understands the importance of relationships to ensure team success. Demonstrates compassion and understanding and open to other view points in the interest of achieving best possible outcomes.
Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule. Organized and efficient with ability to bring order to complex and competing demands.
Action Orientation: Takes initiative and action with a drive to achieve and be successful. Seeks out challenging situations. Encourages others with positive and energetic support and enthusiasm.

We're in search of an Senior Platform/Infrastructure Engineer to join our team. You'll play a key role in deploying, maintaining, enhancing, and scaling up our high-scale, mission-critical data center production environment, which is essential to our SASE solution. Your responsibilities will include investigating complex production issues across network, OS, Virtualization, Cloud interconnectivity, and hardware components. You'll also focus on improving system resiliency and monitoring tools, as well as automating methods and procedures to streamline operations and boost stability. If you're a skilled Network/DevOps/Data Center/System engineer with experience in large-scale infrastructure environments, and you're looking to advance your career by joining one of the industry leaders in the evolving cybersecurity field, we'd love to have you on our team.

This job is located in Tel Aviv (hybrid).

Key Responsibilities
Plan, deploy, maintian, and optimize the organization's data center infrastructure, including routers, swtiches, firewall, servers and SAN/NAS units.
Create and maintain Infrastructure as Code (IaC) that deploys, scales, configures, and updates Data Center equipment, encompassing servers, storage, switches, and firewalls.
Monitor network and system performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Debug issues both in production and in labs. Create, test and validate solutions.
Foster collaboration with cross-functional teams to guarantee network security, uphold data integrity, and adhere to industry best practices and regulatory standards.
Participate in On-Call.
Job Id: 22710

We are looking for a Product Escalation Engineer to join our team.


Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.

seeking a results-driven DevOps Team Lead to head the DevOps and Infrastructure team within our R&D organization. This role requires strategic vision, technical expertise, and a proactive approach to drive operational excellence, empower teams with robust tools and automation, and ensure high system reliability and scalability.

As the DevOps Team Lead, you will be instrumental in delivering critical KPIs, including system uptime, automation, incident management, and collaboration with development and QA teams to enable self-sufficiency. Additionally, you will serve as the leader for strategic projects, identifying opportunities to improve infrastructure and operational processes, setting long-term goals, and executing initiatives that align with Cyberints business objectives and growth.

Key Responsibilities
Strategic Leadership
System Reliability & Uptime

Lead initiatives to ensure system reliability, minimize disruptions, and maintain high availability for Cyberints SaaS platform.
Establish and manage proactive monitoring, alerting, and preventive maintenance strategies.
Drive incident prevention efforts, ensuring robust failover and disaster recovery mechanisms.
Develop and maintain playbooks to enable rapid diagnosis and resolution of issues.
Automation, Infrastructure as Code (IaC), & Self-Service Enablement

Champion the adoption of automation and IaC to streamline infrastructure management and deployments.
Build and enhance self-service tools and frameworks, empowering R&D teams to operate independently with minimal reliance on DevOps.
Continuously improve CI/CD pipelines to optimize deployment speed and reliability.
Collaboration & Support for Self-Sufficiency

Collaborate closely with development, QA, and support teams to deliver tools and frameworks that promote team autonomy and efficiency.
Advocate for cross-functional engagement to align operational processes with R&D objectives.
Provide training and mentorship to teams on using DevOps tools effectively.
Accountability, Ownership, & Scalability

Take ownership of all systems and infrastructure, ensuring solutions are scalable, resilient, and aligned with Cyberints growth objectives.
Establish clear accountability frameworks for maintaining infrastructure and delivering on key projects.
Design and execute a roadmap to support self-service-oriented and scalable solutions.


Identify and lead strategic projects to enhance Cyberints platform scalability, reliability, and operational efficiency.
Develop and execute a roadmap for critical infrastructure and DevOps initiatives that drive business success.
Collaborate with senior stakeholders to align projects with organizational priorities and deliver measurable outcomes.

We are seeking an experienced and highly skilled DevOps Engineer to lead the development, implementation, and management of our infrastructure and deployment pipelines. The ideal candidate will be an expert in Kubernetes, Terraform, CI/CD processes, and Ansible, with substantial experience in cloud computing, preferably AWS. Proficiency in coding, particularly in Python, is highly desired.
Key Responsibilities:
Design, implement, and manage scalable, reliable, and secure infrastructure using Kubernetes, Terraform, and AWS.
Develop and maintain CI/CD pipelines to ensure smooth and efficient deployment processes.
Automate configuration management and deployment processes using Ansible.
Collaborate with software engineering teams to understand their requirements and provide the necessary infrastructure and tooling support.
Monitor and optimize the performance, availability, and reliability of our infrastructure.
Troubleshoot and resolve infrastructure-related issues in a timely manner.
Stay updated with the latest industry trends, tools, and technologies to continuously improve our infrastructure and processes.
Mentor and guide junior DevOps engineers, fostering a culture of continuous learning and improvement.

We are seeking a highly skilled and experienced DevOps Team Leader to join our dynamic IT department. As a DevOps Team Leader, you will play a crucial role in guiding and mentoring our DevOps team, fostering a culture of continuous improvement, and ensuring the smooth and efficient operation of our development and deployment processes. You will be responsible for leading a team of DevOps engineers, managing their growth and development, and driving the adoption of best practices in our Agile environment.
Key Responsibilities:
Team Leadership and Mentoring:
Lead, mentor, and develop a high-performing DevOps team.
Build and execute growth plans for team members, ensuring continuous professional development.
Foster a collaborative and inclusive team environment.
Agile and Continuous Improvement:
Promote and implement Agile methodologies within the team.
Drive continuous improvement in processes, tools, and team performance.
Facilitate regular retrospectives and implement action plans for improvement.