Were looking for a skilled and strategic Solution Architect to join our AI Security group. In this role, youll own complex customer projects, bridge the gap between the field, R&D and PM. Youll work closely with internal teams and customers to address technical challenges, enhance our platforms capabilities, and drive successful customer implementation and outcomes. Your work will directly influence product evolution, customer adoption, and enable scalable success across the organization.
What Youll Do
Act as the technical point of contact and lead complex customer engagement projects across pre-sale and post-sale efforts.
Partner with internal teams and customers to implement and integrate AI Sec solutions, ensuring technical feasibility and alignment with business needs.
Act as a platform expert, collaborating with Product and Engineering teams to translate customer challenges into new features and technical solutions.
Troubleshoot complex technical issues, working with cross-functional teams to resolve challenges quickly and effectively.
Collaborate closely with Sales, Customer Success, Product Management and R&D to accelerate the sales process, manage escalations, and maintain alignment across teams.
Design and implement ad-hoc technical solutions and automation to enhance pre-sale, post-sale, and internal operations.
Continuously improve internal workflows, tooling, and best practices to support a growing customer base and field team.
Drive pre-sales engagements to a technical win and post-sales engagements to success.
Requirements: Proven experience as a Solution Architect (or similar technical role)
Strong background creating technical solutions, systems integrations, and customer-facing technical delivery.
Proficiency in querying (e.g., SQL).
Strong cloud understanding and experience (at least one of AWS/Azure/GCP).
Proven experience with handling complex customer requirements.
You excel at problem-solving, capable of analyzing complex systems and processes to develop effective solutions.
You are a strong communicator with excellent interpersonal skills, building trust and relationships with customers and internal teams.
You thrive in a fast-paced environment, effectively managing multiple priorities and adapting to evolving business needs.
Strong ownership mindset - you take initiative, work independently, and thrive in fast-moving environments.
Experience collaborating with R&D and Product teams to resolve customer friction and improve product capabilities.
This position is open to all candidates.