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As a CXM, You will be instrumental in driving customer satisfaction and success. You will be responsible for:
Implementing cutting-edge technological solutions to meet the evolving needs of our customers
Troubleshooting technical issues and deep knowledge in our products to provide professional support for our teams
Analyzing performance data and trends to inform strategic decision-making
Collaborating with cross-functional teams.

Responsibility for the operation and proper functionality of computer server rooms, required to be available 24/7, in terms of hardware infrastructure, passive and active communication systems, and electro-mechanical systems
Responsible for the specification, installation, and maintenance of server room infrastructure
Leading and managing activities with service providers, performing quality control for projects in the field, serving as a knowledge center and professional mentor for various hardware technologies, including equipment cabling
Responsible for hardware updates and configurations of servers
Configuring server hardware settings
Monitoring server health and proactively addressing potential hardware Failures
Requires a strong understanding of server hardware architecture
עוד על התפקיד
High level of service orientation and willingness to perform physical work
Teamwork skills and ability to maintain good working relationships with internal and external stakeholders
Willingness to work under pressure, outside regular hours, weekends, and on-call during weekdays/weekends/holidays
Technical orientation and ability
Mobility - valid drivers license
Professional experience in passive infrastructure and server hardware - an advantage
General familiarity with communication equipment and Data Center infrastructure - an advantage
Commitment: A two-year commitment to the role is required.