לוח משרות דרושים שירות לקוחות במרכז

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.

What You'll Be Doing:

Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.

Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.

In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.

What You'll Be Doing:
Working on a full-time basis (Sun-Thu 09:00-18:00).
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;)

Were looking for a data driven Project Manager to lead customer experience projects and manage our Qualitative Insights (QI) team. This role combines strategic thinking, strong data intuition, and a deep understanding of user experience.

What you'll be doing:
Lead and manage customer experience projects end-to-end, from ideation through execution.
Use data and qualitative input to identify pain points and prioritize initiatives that will move the needle most.
Ask the right investigative questions to uncover root causes, user needs, and high-impact opportunities.
Build and maintain clear project frameworks (Gantt, roadmaps, trackers, etc).
Collaborate across all departments in the company, including Operations, Merchants, Marketing etc.
Work with stakeholders at all levels from operational staff to senior leadership.

Qualitative Insights Team Leadership:
Lead the QI team, responsible for analyzing and summarizing customer feedback from multiple channels.
Turn qualitative input into actionable insights that drive improvements and change across the organization.
Ensure consistent quality and strategic alignment in all team deliverables.
Build processes and frameworks for how qualitative insights are gathered, presented, and implemented.

We're looking for an exceptional Customer Experience (CX) Team Lead to champion the success of our SMB customers at our company. This isn't just about service; it's about leading a dynamic, multidisciplinary squad (spanning commercial, technical, product, and operational expertise) with a singular mission: to significantly enhance the customer journey, drive growth, and boost retention for customers not managed by a dedicated CSM.
If you're a passionate people leader, a sharp, data-driven decision-maker, and relentlessly curious about uncovering insights and delivering continuous improvements, this role is for you. You'll be instrumental in shaping how our SMB customers experience our company, directly impacting their satisfaction and our commercial outcomes.
Key Responsibilities
Multidisciplinary Team Leadership: Lead, mentor, and empower a diverse squad of CX professionals. Foster a high-performance, customer-obsessed culture, ensuring your team is equipped to deliver exceptional value across all touchpoints.
Strategic CX & Commercial Growth: Develop and execute strategies to elevate customer satisfaction, loyalty, and advocacy. Proactively identify and drive initiatives that improve renewal rates, uncover upsell opportunities, and contribute directly to revenue growth for our SMB segment.
Data-Driven Performance & Improvement: Establish, monitor, and report on key performance indicators (KPIs) related to customer retention, satisfaction, and revenue. Utilize data and customer feedback to identify process improvements, refine service offerings, and innovate our CX tactics.
Customer Insight & Advocacy: Maintain a close pulse on customer needs and challenges, gathering insights that inform product development, service enhancements, and overall business strategy. Act as the voice of the customer within our company.
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and CS teams to ensure seamless customer journeys and aligned strategies that support customer success and business objectives.

Were hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report to the Revops TL and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.
Responsibilities:
Strategic planning - forecast customer health and renewals, ensuring alignment with company goals.
Design, document, and optimize CS workflows and processes:
Act as the primary interface between Product, Marketing, and Sales teams to ensure seamless collaboration.
Drive effective collaboration with the BI/Data team to enable actionable insights & dashboard planning.
Manage approval workflows for CS-related initiatives and requests.
Oversee and optimize round-robin assignments for accounts and projects.
Develop and maintain risk management protocols to identify and mitigate customer churn risks.
Define and refine onboarding and professional services (PS) processes to enhance customer experience.
Serve as the Salesforce (SF) subject matter expert for CS, managing flows, metrics calculations, and data integrity.
Develop and maintain internal knowledge bases (KBs) to support team efficiency and scalability.
Leading special initiatives; including beta programs, AI-driven churn prevention, and design partner engagement.
Drive tools implementation and adoption, including AI-powered solutions to scale operations - including defining the requirements and implementation of the CS platform
Assist in creating impactful presentations for management and board meetings, aligning with business priorities and key metrics.

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments. our company's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the company's team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company's Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

Job Description
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.