Were looking for an Account Manager to own and grow relationships with existing customers and become a trusted partner in their long-term success.
As an Account Manager, youll be responsible for a portfolio of strategic accounts, building strong relationships with key stakeholders, understanding how our customers use data infrastructure, and identifying opportunities to deepen and expand our partnerships. Youll combine strong relationship management with a commercial mindset - ensuring customers see continued value while driving retention, renewals, and account growth.
This role is ideal for someone who is proactive, customer-oriented, and commercially driven, with the ability to build trust, uncover opportunities, and navigate relationships across both business and technical stakeholders.
Key Responsibilities:
Own and manage a portfolio of existing customers, serving as their primary commercial point of contact throughout the relationship.
Build strong, trusted relationships with key stakeholders and develop a deep understanding of each customers business, needs, and strategic priorities.
Drive customer retention and renewals by proactively managing account health, identifying risks, and ensuring customers continue to see strong value.
Identify and execute expansion opportunities within existing accounts, including upsell and cross-sell opportunities.
Develop account plans and growth strategies for key customers, identifying new use cases, teams, and opportunities to expand the partnership.
Lead commercial conversations, including renewals, pricing discussions, negotiations, and contract expansions.
Work closely with Customer Success, Solutions Engineering, Product, and other internal teams to ensure a seamless customer experience and address customer needs.
Maintain accurate account information, opportunities, forecasts, and activities in the CRM.
Consistently meet or exceed retention, renewal, and expansion targets and KPIs.
Requirements: 3+ years of experience in Account Management, Customer Success with commercial ownership, or a similar customer-facing role within a SaaS company.
Proven experience managing and growing mid-size and enterprise accounts.
Strong commercial mindset with demonstrated experience in renewals, upselling, cross-selling, and account expansion.
Excellent relationship-building skills and the ability to develop trusted relationships with senior stakeholders.
Exceptional communication, negotiation, and presentation skills.
Ability to understand technical products and translate customer needs into meaningful business opportunities.
Highly proactive and organized, with a strong sense of ownership and the ability to manage multiple accounts and priorities independently.
Experience with CRM platforms and account management tools.
Fluent English, with native-level proficiency preferred.
This position is open to all candidates.