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A Customer & Account Specialist s job is to promote our company's products.

Communicate with professional HCPs (physicians, nurses, pharmacists) in variety of channels F2F and digital.

The Customer & Account Specialist will raise product awareness, answer queries, provide updated and reliable information and introduce new products.

Responsibilities
Territory and customers management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication.
Organizing F2F appointments and meetings with HCPs
Support HCPs decision to optimize patient outcomes in an ethical way
Lecture to physicians and medical personnel (according to the MC terms)
Promoting company products
Raise awareness of the unit's products and scientific update (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives
Creating collaborations and establishing professional relationships with HCPs
Active participation in team meetings, including sharing information and best practice, reading relevant materials, preparing presentations and marketing materials according to the team needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors and buyer dynamics and focus effort on customer opportunities
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department
Attending conferences in Israel and overseas at any time required

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide.

You will communicate with professional HCPs in the centersouth area and work with a diverse group of specialists: pediatric ENDO, Pediatric Neurology, Metabolic specialists, Geneticists, Family medicine, and pediatrics in various channels such as F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities
Promoting the company's products in the field based on the BU strategy and work plan.
Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader (TL).
Digital transformationEngage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPads in F2F meetings, and CLMs.
Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs using digital tools in Veeva.
Territory and customer "mapping"- KOLs and influencers periodically conduct territory sales analysis based on sales reports. As a result, work planning is aligned with TL and strategy.
Teamwork- share practice, constant reflection, and feedback on fieldwork with team members and TL.
Organizing appointments and meetings with specific HCPs
Support HCPs' decision to optimize patient outcomes in an ethical way
Giving lectures to physicians and medical personnel (according to the MC terms)
Raise awareness of the unit's products and scientific updates (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives, both personal in the territory and at the team level.
Creating collaborations and establishing professional relationships with HCPs and HFs.
Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics and focus effort on customer opportunities.
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department.
Attending conferences in Israel and overseas.

We seek a Product Specialist for the Neuro Rare department

Responsible for the commercial aspects of products of rare diseases, which are the company's focus. Working in the field with physicians, KOLs, nurses, and other stakeholders who are related to the business. The core aspect is project initiatives and follow-up.

Responsibilities
Territory management (working with HCPs, KOLs, and customers in the field).
Learn product aspects scientific, marketing, and work in alignment with the company's strategy and work plan
Mapping and identifying opportunities in the field
Proactively Initiate and manage projects in the fields involving different stakeholders- A core aspect of this position
Periodically report and update, "raise flags," and share constant insights from the field
Cross-functional collaboration within the company
Use digital tools as part of the work plan to implement the marketing strategy.
Work according to planned objectives, quality, and quantity
Arrange creative activities within budget specifications
Present the company's products in front of HCPs
Participate in unit's internal meetings, exposed to strategy and the wider picture.
Analyze and follow up on sales reports.
Work in collaboration with cross functional positions in such as Medical Manager, Team Manager and with external service providers for the administrative handling of product needs.
Active participation in team meetings, business meetings with overseas partners, training sessions, conferences, etc.
Participation in conferences in Israel and abroad.
Work is done according to the company code of ethics and guidelines laid down by the regulatory department.

We are looking for a Technical Support Engineer to join our Email Security Team - .

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Key Responsibilities
Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.