Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Work to reproduce customer issues and qualify critical issues. Publish Technical Support Bulletins and other user documentation in the Knowledge Base. Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution. Work shoulder to shoulder with the Sales and Sales Engineering Teams.
Requirements: Your Experience 5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments. Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers. Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP. Strong knowledge of operating systems, virtual machines, and containers. Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT). Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments. Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting. Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash. Strong consulting, project management, time management, and organizational skills. Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders. Full professional fluency (written and verbal) in both English and Hebrew. Strong problem-solving, critical thinking, teamwork, and relationship-building abilities. Prior experience with IDF computer units - a plus. Active Israeli MOD security clearance - a plus. Bonus Skills Prior experience in similar vendor Technical Support Centers. Knowledge of CNAPP, CSPM, cloud security certifications, or cloud compliance tools. SaaS experience, CI/CD processes, and Infrastructure as Code familiarity.
This position is open to all candidates.