לוח משרות דרושים שירות לקוחות במרכז

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small team in our Israel office. This is an onsite role, 5 days per week in the office.


Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs

Build relationships with internal stakeholders to manage and optimise a complex sales cycle

Project manage complex customer projects across several technical and non-technical domains

Be proactive in identifying and solving client challenges

Achieve and exceed sales target volumes and revenues (upselling and cross-selling)

Report weekly and monthly performance against KPIs, metrics and targets

Ensure the best customer experience and on-boarding process for new customers

We are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales.

This role sits at the centre of execution. Youll support our client executive team, solution architects, support engineers, deployment squad, and training leads - ensuring every post-sale interaction is coordinated, tracked, and elevated to our companys standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.
our companys customer relationships are strategic - we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.
The Responsibilities
Cross-team operational coordination
Act as the operational right hand to our companys client executives, helping align customer priorities with internal execution.
Drive task and milestone tracking across solution architects, support, deployment, and training - ensuring no handoff is missed.
Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
Financial and renewal operations
Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
Track contract end-dates, renewal risk, and revenue exposure - building dashboards and alerts for leadership.
Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
Delivery health & issue management
Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
Systematization & documentation
Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
Own the operational checklist for new deployments and expansions.