לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

We are seeking an IT Technical Support/Help Desk to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees.
Based out of our Netanya office, we are looking for an IT Technical Support/Help Desk who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The IT Technical Support/Help Desk will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

Position Overview: As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite. Responsibilities:
* Take ownership of technical issues and provide tier 2 support for major financial clients.
* Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
* Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

We offer hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for Microsoft 365 Security Engineer to lead the implementation and continuous improvement of Microsoft security and compliance capabilities across the Microsoft 365 environment. The role focuses especially on Microsoft Purview and Microsoft Defender for Cloud Apps, and also covers Microsoft Defender for Office 365, Security for identity, Entra ID security controls, and security features across Exchange Online and collaboration services. You will translate requirements into technical design and configuration, implement and tune policies, rollout changes safely, troubleshoot complex issues, and document solutions and operational procedures. You will work closely with IT and system teams to ensure stable integrations, minimal business disruption, and measurable risk reduction.
Responsibilities:
Lead end to end implementation and ongoing improvement of Microsoft 365 security and compliance controls. Implement and operate Microsoft Purview, including sensitivity labels and DLP, and support additional compliance capabilities as needed. Implement and operate Microsoft Defender for Cloud Apps CASB, including cloud discovery, governance controls, and policy enforcement. Implement and tune Microsoft Defender for Office 365 protections for phishing, malware, and impersonation threats. Support identity driven security controls with Entra ID, including Conditional Access concepts and tenant security posture improvements. Improve Exchange Online security posture, mail flow protections, and related configurations. Create technical documentation, runbooks, and change plans, and provide operational support and troubleshooting. Partner with internal teams and stakeholders to plan rollouts, reduce false positives, and maintain business continuity. Experience in securing Microsoft SharePoint Online, including configuration of access controls, data protection policies, and compliance settings.
City:
Petah Tikva

Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities:
Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

abra Professional Services is seeking an IT Hardware Support Specialist!
* Provide troubleshooting and resolution for hardware-related issues.
* Deliver support and solutions בתחום printing systems and devices.
* Set up, maintain, and support multimedia-equipped meeting and conference rooms.
* Install, configure, and maintain end-user hardware equipment.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Technical Support Specialist to deliver advanced assistance for our software products
Key Responsibilities: Investigate and resolve second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D and engineering teams on system-level problems