לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products

Key Responsibilities:

Investigate and resolve second-level technical incidents.

Perform in-depth troubleshooting and identify underlying issues.

Support customers through phone, email, and other communication channels.

Work with R&D and engineering teams on system-level problems.

This is a full-time position, 9:00-18:00.

The role is hybrid, offering flexible and convenient working hours.

Our offices are located in central Israel.

we are looking for a Junior Account Support Manager.
The Account Support Manager (ASM) is responsible for the overall customer experience and delivery of the proactive support contract to enterprise accounts. The role bridges technical and business understanding, ensuring alignment between customer IT goals and solutions, while fostering collaboration across internal and external teams to create sustained business value.
Key Responsibilities:
Deliver and manage the proactive support service contract for enterprise customers across multiple sites.
Translate customer business needs into tailored portfolio-based solutions.
Proactively manage escalations and lead recovery actions during critical situations.
Build and maintain strong, trust-based relationships with customer management and executives.
Identify opportunities for business growth through additional services or solutions.
Provide consultative advice and best practices related to IT infrastructure and operations.
Coordinate between internal teams, partners, and customers to resolve cross-technology incidents.
Manage the Annual Support Plan (ASP) process, ensuring timely reporting, reviews, and progress tracking.
Participate in or lead small improvement projects that enhance IT environment stability and customer satisfaction.

We are looking for Junior Solution Engineer to become an integral part of our Professional Services team.

we strive to ensure customers satisfaction and an effective onboarding process.

As a Junior Solution Engineer, you will become an integral part of our Professional Services & Operations team. In this role, you will be the engine behind our customer success, responsible for the critical operational task of keeping our global customer base up to date with the latest product versions.

You will be working in collaboration with the customers and closely with our, support, product, and customer success teams.

Our ideal candidate should be passionate about learning new technologies, organizing information \ data, and keen on becoming a part of a growing and dynamic team.

You will succeed in this role if you are a problem solver that likes to work with data and people to drive the best solution for both the customer and Dot.



Responsibilities:

Execute and monitor the upgrade process of products for global customers across Sandbox and Production environments.
Use Salesforce configuration tools to adjust system settings required for new version features.
Analyze deployment logs to identify errors, investigate root causes, and work with the R&D and Product teams to resolve conflicts.
Customer Training (preparation of training materials and delivering on-site or online training sessions)

We are looking for a proactive IT Support Specialist to join us 3 days a week and be the "go-to" person for all things technical in our Tel Aviv office. This is a flexible position where you can organize your hours around your studies or other commitments, as long as office needs are met.

You will handle everything from onboarding new employees with the right gear to managing licenses and keeping our daily operations running smoothly. You will work closely with our HR and Operations teams to ensure every "Balancer" has the tools they need to succeed from day one.

Responsibilities
What You'll Do

Onboarding & Offboarding: Own the technical side of the employee lifecycle. Prepare laptops (Mac/PC), set up accounts (Google Workspace, Slack, etc.), and ensure new hires have a "plug-and-play" experience on their first day.
Hardware & Infrastructure: Manage our physical IT inventory. This includes purchasing and setting up laptops, monitors, cables, adapters, and ensuring our meeting rooms are always client-ready.
Help Desk Support: Serve as the first address for troubleshooting hardware and software issues for our team in Tel Aviv (and occasionally remote).
SaaS & License Management: Oversee our software stack. You will assign licenses, track usage, and revoke access for offboarded employees to keep our budget efficient.
Basic Security Hygiene: Help us keep our environment safe. You will ensure all company laptops have the latest updates and antivirus software installed, and manage basic access permissions to ensure the right people have access to the right tools.

We are hiring a System Support Specialist!
This is an excellent opportunity to enter the tech world - no prior experience required.
EPR specializes in the development and implementation of management systems for welfare, collections, and accounting departments in local municipalities.
Full training will be provided to suitable candidates!
Flexible parent-friendly position available.
Responsibilities:
Provide end-to-end service and support for company clients in local municipalities.
Offer phone-based support and remote access assistance.
Track requests and ensure full resolution.
Work in a technological environment with diverse databases.

Our Professional Services is seeking for an EUC Infrastructure Specialist Professional Responsibilities & Experience
* Execution of EUC infrastructure projects, including operating system upgrades and deployment of endpoint infrastructure solutions
*  system -level support and project involvement related to end-user computing environments
* Participation in and support of cross-organizational infrastructure initiatives

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and or team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

A leading organization is looking for a Professional IT Support Specialist to work in a Microsoft environment, with proven experience in operating endpoints and providing high-quality user support. Job Description:
* Technical support in a Microsoft end-user environment.
* Ongoing work with Windows operating systems, including installations, configurations, and troubleshooting.
* Handling complex issues and providing professional and courteous service at a high level.
* Regular work with Active Directory and GPO – required.
* Responsibility for the organization's operating system upgrade process.