לוח משרות דרושים נציגי תמיכה טכנית משרה מלאה

we are a leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them. We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers. As a Customer Support Specialist, you will:
* Provide fast, professional, and personal support to Dealhubs customers worldwide
* Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
* Provide application support on Dealhubs platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided

We are looking for a communicative, empathetic and people-oriented colleagues who want to join our growing, in Israel.
We are highly trained, dedicated and professional Patient Service team providing information, technical expertise and support to patients and medical professionals who use our medical devices to manage their diabetes. Our role is significant in creating great customer experience, provide people with a helping hand, peace of mind, support and guidance.
This role is offered as a one-year fixed-term contract.
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
Provide patients with ongoing personalized support and education to help them make the most of their diabetes management
Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Coordinate return flow for all products for quality analysis
Follow up on and monitor the product complaint resolution back to the customer.
R53583

Were looking for an Operational Analyst to join our dynamic team and play a key role in supporting our product and services delivery.
In this role, you will collaborate closely with multiple stakeholders - including Product Managers, Customer Support, the Data Group, and more - to ensure smooth operations, data accuracy, and an exceptional experience for our customers.
Our mission is to empower security teams to safeguard their SaaS-Identity risk landscape. we discover and classifies risk across SaaS and web applications, uncovering risk-prone identities and accounts to close security gaps, prioritize access controls, and achieve continuous SaaS and identity compliance.
Key Responsibilities:
Leverage SQL and analytical tools to extract, analyze, and interpret data from live, complex databases to support customer success initiatives and resolve data-related issues.
Partner with the Annotator Team and Data Group to improve data collection and enrichment processes, including hands-on annotation and quality assurance for ongoing projects.
Serve as the technical point of contact between Field Engineers and the Delivery teams (Product and R&D), ensuring smooth and accurate communication of product functionality and data insights.
Conduct in-depth investigations to facilitate issue resolution, bridging gaps between field and development, and ensuring timely closure of open issues.
Define, optimize, and implement data processing and operational workflows.
Contribute to a culture of collaboration, learning, and continuous improvement across teams.

We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!

Responsibilities:
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
Collaborate closely with various teams within the company to optimize the player experience.
Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction.
Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
Identify trends and patterns in customer inquiries and issues to proactively address them.