you can count on working in an energetic, dynamic, and international team and on taking part in a true Israeli start-up success story. As a Customer Care Specialist, youll be our ambassador to our customers, thoroughly trained to educate our 100+ million users on what is all about. You will be the technical engineer who assists customers with the how-tos of our software, online platform, or mobile app; the open-minded listener who shows empathy and support when a caller is sharing their moving and very personal family history; and the specialist who can explain DNA results based on global migration patterns and biology. And theres so much more to learn and be a part of!
The international members of our Tel Aviv Customer Care Team are open-hearted, detail-oriented, articulate, and curious, and have a genuine desire to find solutions and delight our customers.
Requirements: Dutch C1+ or native speaker
Strong verbal and written English communication skills
Currently residing in Israel with a valid Israeli work permit
Ability and willingness to work 5 full-time shifts (both morning and evening hours), incl Fridays (until early afternoon),- per week from our Tel Aviv office, in a hybrid model
Passionate about delivering beautiful customer experiences to people all over the world, by phone and by email
Strong empathy and a passion for helping others
Strong troubleshooting and problem-solving skills with a particular eye for detail
Excellent communication and presentation skills on the phone and by email
Good organizational and time-management skills
Curiosity for continuous learning
Ability to thrive in a fast-paced and dynamic environment
A good sense of humor our team truly likes to make work fun!
Experience working with customers directly advantage
Experience in family research, history, and biology advantage
Experience in team management and leadership advantage
What we bring:
This position is open to all candidates.
