לוח משרות דרושים מנהל לקוחות

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.


What will you own

Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.


What you will not be responsible for

Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).

First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.

As a Restaurant Development Specialist, you will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. You wont just be "managing accounts"-you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the company platform. This role combines data-driven work with regular field activity, including 2 days per week of in-person meetings with restaurant partners.
What youll be doing
Driving and managing the growth of your restaurant portfolio
Monitoring and improving operational KPIs for your restaurants
Becoming a key knowledge source and go-to person for restaurant-related strategies
Be a visible partner in the field: You will dedicate 2 days a week to face-to-face meetings with your partners and build stronger relationships.
Actively drive sales growth and leveraging our company's various promotional tools
Train and onboard Tier 1/Tier 2 venues
Collaborating closely with Finance, Analytics, and Marketing teams to address restaurant needs
Using data to drive commercial and strategic discussions with restaurant partners on a daily basis.

we are looking for a Partner Relationship Manager for Partnerships Acquiring. The partnership channel supports fast-growing innovative partners like Paynt, CCV, Mollie, and Littlepay.
Through our partnership channels, supports thousands of small to mid-size merchants.
We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering.
We pride ourselves on our customer intimacy and being able to act fast to meet our partners' evolving needs.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners . This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners are mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at a pace and cuts through any complexity.
They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role will involve some travelling to meet partners across Europe.
Responsibilities:
● Manage the Commercial, Contractual, and Strategic activity for a designated list of partners
● Regular engagement with partners as a representative of the business to identify partners' needs
● Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
● Maintain positive relationships with clients and manage expectations
● Work closely with the product team, sales, support, marketing, and management to continuously drive the best experience for our existing and potential partners.
●Manage and prepare quarterly business reviews with partners.
● Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

We are looking for a Publisher Operations Manager to oversee and support publisher partnerships, focusing on optimizing revenue and driving business growth on Supply Side Platform (SSP). This role involves managing all aspects of account management, from onboarding to ongoing client communication, and requires collaboration with cross-functional teams to deliver exceptional service and solutions.
What You'll Do:
Build and nurture long-term relationships with publishers, managing onboarding, account optimization, reporting, billing, and ongoing communication.
Proactively monitor and analyze data metrics to enhance performance and achieve publisher Key Performance Indicators (KPIs).
Act as a dedicated publisher advocate in cross-functional meetings, collaborating with Accounting, Product, Engineering, Ad Operations, and Business Development teams.
Regularly communicate with Demand Operations to understand inventory demands and market trends, strategically planning to maximize overall revenue.
Develop expertise in products and technologies to identify growth opportunities.

We are seeking a Client Manager with 1-3 years of experience to join one of our client squads. In this role, you will take ownership of client activity, oversee day-to-day operations, and ensure measurable business impact. Acting as a key member within your squad, you will manage ongoing projects and initiatives, collaborate with cross-functional teams, and collaborate with team members - all while identifying new opportunities for growth. This role is ideal for someone looking to grow from execution into ownership and strategic thinking.
Responsibilities:

* Take ownership of client work within the Squad: manage client work plans including tasks, timelines, financial processes, and client meetings (agendas, presentations, recaps).
* Build a strong understanding of clients businesses and digital activities- products, services, competitors, KPIs, and marketing initiatives.
* Support upsell and cross-sell initiatives together with the Squad Manager and Growth Leader.
* Collaborate with media, creative, SEO, and data teams, supporting task prioritization and workflow management
* Develop, train, and mentor Junior Client Managers in line with the training program.
* Leverage AI tools to support research, streamline workflows, and identify growth opportunities.