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Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

Required Solution Engineer (Pre-Sales)
About The Position
A modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
Solution Architects are key in meeting our customers expectations and helping them utilize their observability and security data. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our architects are trusted advisors and consult our customers upon their monitoring, security & observability journey.
Solution Architect is a senior-level role expected to professionally and accurately present technical presentations across different personas, from software engineers and DevOps all the way to the C-suite.
What youll do:
Collaborate with account executives to strategize, prepare, and execute on complex, technical sales cycles.
Deliver compelling presentations and product demonstrations that highlight our unique value proposition and the solutions we provide.
Oversee the technical aspects of the sales process, including sizing, discovering and Proof of Concepts.
⁠Develop custom solutions to bridge any gaps and enhance the core offerings of our product.
⁠Possess a thorough understanding of the Observability market, advising customers on best practices and the most appropriate solutions for their needs.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
This position represents Prompt Security, our comprehensive GenAI security platform, helping enterprise organizations safely and efficiently adopt GenAI. The company was recently acquired , the AI cybersecurity leader, to further advance its Generative AI and Agentic AI security strategy.
we are seeking a Sales Engineer to join our EMEA go-to-market team. You'll be navigating an exciting landscape where innovation is constant, and the ability to adapt and iterate quickly is not just an advantage-it's a necessity. In this role, you will be instrumental in driving technical pre-sales activities, helping customers understand and implement our GenAI security solutions across various use cases. We're looking for someone who thrives in fast-paced environments, someone eager to tackle new challenges and pivot with ease. This is more than a job; it's a journey into the future of cybersecurity, offering unparalleled opportunities for growth, learning, and impact.

We are looking for an experienced Senior Product Manager to join our growing Product team. This role combines strong product ownership, deep technical expertise, and customer-facing capabilities. The ideal candidate is a versatile, hands-on professional who can bridge customer needs, business requirements, and complex technical solutions.
This position is ideal for someone with a strong background in Networking and Cyber Security, who enjoys working across product discovery, engineering execution, customer engagements, and go-to-market activities. The successful candidate will be comfortable operating in a fast-paced, high-growth environment, managing multiple initiatives, and collaborating with teams across the organization.
Responsibilities:
Own product initiatives end-to-end, from discovery and requirements definition through execution, delivery, and adoption
Drive both inbound and outbound product management activities, including roadmap definition, customer feedback analysis, market understanding, and go-to-market collaboration
Translate complex customer and business requirements into clear product specifications, including PRDs, user stories, acceptance criteria, and prioritized backlogs
Work closely with R&D teams to define solutions, review technical designs, discuss architecture trade-offs, and ensure secure-by-default product decisions
Act as a technical product expert during customer engagements, supporting pre-sales activities, product demonstrations, technical discussions, and strategic customer meetings
Collaborate with Sales, Solution Engineering, Customer Success, and Product Marketing teams to enable customer-facing activities, technical collateral creation, and successful product launches
Create and maintain high-quality technical documentation, including solution briefs, use cases, technical specifications, architecture overviews, knowledge base articles, API documentation, and customer-facing technical materials
Partner with UX teams on user flows, discovery, and delivering intuitive product experiences
Identify opportunities to enhance and expand platform capabilities across multiple cybersecurity domains
Leverage AI tools to improve product workflows, technical research, documentation, analysis, and overall productivity
Manage multiple projects and priorities simultaneously while maintaining focus on business impact and customer value

we are looking for a CONTRACTOR: Forward Deployed Engineer .
As a Forward Deployed Engineer on the Predict team, you'll embed directly with customers and prospects to design, build, and ship predictive models inside their real-world data environments - and feed what you learn back into the product. This is a hands-on, hybrid role at the intersection of engineering, technical consulting, and customer-facing work. You'll own the technical side of the customer journey end-to-end: from pre-sales discovery and proof of value, through data modeling and integration, to enablement and adoption. SQL is a daily tool in this role. This is a contractor engagement based in Herzliya, Israel, working on United States EST hours.
This role is based in Herzliya, Israel and works hybrid from Pendo's Herzliya office.
What this looks like day-to-day:
Run technical discovery with customers to assess product analytics maturity, data availability, and business processes - and use that to set realistic implementation expectations and position Predict for their stage.
Work hands-on with customers to design the data model and define the business metric the model will predict; map customer data sources (Pendo, Salesforce, Snowflake, and other warehouses) to Predict requirements and best practices.
Build and present compelling predictions in the prospect's own domain - explain methodology, model accuracy, and activation to earn credibility with technical stakeholders including data and data science teams.
Guide customer IT and data teams through integration steps, optimize model parameters for each customer's specific context, and diagnose and resolve blockers quickly - data quality issues, configuration gaps, and expectation misalignments included.
Help customer teams translate predictions into actions and playbooks; document how different teams (CS, Sales, Product) should respond to predictions for consistent, repeatable outcomes.
Identify and enable champion users to evangelize Predict internally - and channel field learnings back to Product and Engineering to shape the roadmap.

We are looking for a leader to develop our Domain Consultant team, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the Solutions Consulting team, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact:
Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Idira solutions, while reducing technical validation and PoC timelines
Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process.
Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry
Work with your peers to develop a Domain Consultant training curriculum
Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers
Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities
Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
Lead conversations focused on industry trends and emerging changes to the security landscape
Discuss competitor offerings in the marketplace and positions ours as the best solution
Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of our solutions
Review and guide your teams technical validation plans including POV (proof of value) test plans and customer readiness/requirements
Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
Act as an escalation point for pre-sales and collaborate with post-sales teams for issues that arise
Work with product teams to build requirements and roadmap development plans for our Idira customers
Maintain an understanding of competitor selling strategies and technologies
Up to 50% travel within assigned region.

Required Presales Manager, Domain Consulting - Prisma Browser
Your Career:
As Domain Consultant Manager, you are the technical leader for your Domain Consultant team focusing on Prisma Browser. Your team provides technical expertise and guidance in customers network security and zero trust journey. You will work closely with the Solutions Consultant Managers and their District Sales Manager counterparts to build relationships with your customers and help them detect and prevent advanced cyberattacks and breaches. You and your team will play a key role in defining technical solutions that secure a customers key business imperatives and will evangelize our industry leadership in on-prem, cloud, and security services that establish us as a customers cybersecurity partner of choice.
You will join a new and exciting business unit with us positioning the industrys first combined Enterprise Browser and comprehensive SASE security platform, with the industrys broadest security and compliance coverage for applications used by your hybrid workforce, regardless of whether they are at home, on the go, or in the office.
We seek a leader to develop our Domain Consultant teams, providing training and technical support as a solution expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the systems engineering team, will displace competitor technologies, build market share within your targeted list of major accounts, and, most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact
Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry
Work with your peers to develop a Domain Consultant training curriculum
Mentor, train, and review employees on your team, keeping them engaged and successful in their careers
Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities
Provide effective technical leadership in customer interactions, including sharing security trends and standard methodologies employed by other customers to actively be part of the selling process
Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge
Innovate and iterate to drive high technical validation and PoC win rates for Network Security solutions, while reducing technical validation and PoC timelines
Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
Lead conversations focused on industry trends and emerging changes to the security landscape
Discuss competitor offerings in the marketplace and positions ours as the best solution.

our Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, wed love to meet you!
What Youll Do:
Partner with the sales team to articulate the overall our company value proposition, vision and strategy to customers
Continually learn new technology to build competitive knowledge, technical skill, and credibility
Deliver product and technical presentations with potential clients
Have a direct line of communication with the product team to collaborate on feature requests
Help clients onboard the product and assist when they run into roadblocks.
Think creatively about a wide variety of technical challenges during the pre-sales life cycle

Required Strategic Engineer, CEO office
About the position:
The Strategic Engineer, in our CEO's Office serves as a strategic connection point between our product organization and its go-to-market teams. Reporting to the Field CTO, this role addresses the company's highest-priority challenges as they emerge, and operates across a broad and evolving scope of strategic initiatives.
The core of the role is 0→1 execution. Each quarter, the position is aligned to specific company KPIs, and is responsible for building the required foundations from the ground up: processes, tooling, content, and enablement infrastructure. Initiatives are developed, validated, and operationalized before being transitioned to the relevant owning team.
Execution spans a wide range of activities depending on the initiative in focus. These may include:
Building product demos and technical assets on the platform
Partnering with marketing to produce content that communicates our positioning to the market
Meeting with customers and prospects to gather feedback and validate direction
Representing us at industry conferences and events
Conducting market research to inform where the company invests next
Designing and standing up new internal processes, programs, and tooling
The scope of this role is intentionally broad and will evolve alongside company priorities. It is well suited to a candidate who thrives on breadth, operates with speed and autonomy, and is motivated by working at the center of the business.
What success will look like:
Own strategic initiatives end to end, from definition through execution and handover, working in close partnership with the Field CTO on direction while driving the execution independently
Proactively identify signals in the market, product, or field, and initiate ideas and projects independently, without waiting for direction from the Field CTO or CEO
Set a consistently high quality bar, delivering work that is best in class rather than simply complete
Operate independently in front of customers and prospects, running meetings and demos with confidence and credibility
Become a recognized internal expert on both the platform and the broader market, and a person other teams come to for answers
Move quickly across changing priorities, ramping into new domains and delivering meaningful output within weeks rather than months
The clearest signal of success is that initiatives this person touches move faster, land better, and reach a higher standard than they would have otherwise.

A unique opportunity to combine business acumen with technical knowledge in a global, customer-focused environment.
This role is part of our company Global Commercial Services team and has a direct impact on the company's business success. Working closely with Sales, Solutions Engineering, Product Management, and global partners, you will support the development of service proposals and pricing for IP, Optical, and Software Solutions, helping network operators deploy and optimize next-generation communications networks.
Key Responsibilities
Services Pricing & Proposal Support
Support the preparation of service proposals and pricing for customer opportunities.
Assist with cost and margin analysis for service offerings and provide recommendations to internal stakeholders.
Work closely with Sales, Solutions Engineering, Product Management, and Business Management teams to gather information required for proposals.
Support the development and maintenance of service price lists and quoting tools.
Help improve quoting processes to increase efficiency and reduce turnaround time.
Contribute to the development of new service offerings and commercial models.
Maintain accurate records of proposals and support reporting and analysis of pricing and business trends.
Assist with services approval processes and opportunity tracking within Salesforce.

Were growing fast and looking for a dynamic, customer-facing Solutions Engineer to join our team and play a key role in driving deal success.
This is a high-impact, cross-functional role where youll partner closely with Sales, Product, and Engineering, acting as a trusted technical advisor and helping customers understand both the technical and business value.
What Youll Be Doing:
Own the technical sales cycle end-to-end, from demo through POC to technical win
Partner with Sales to develop and execute technical strategies for deals
Deliver tailored demos and proof-of-value engagements
Work closely with customer security and engineering teams to understand their workflows
Position effectively within DevSecOps and SDLC environments
Act as a bridge between customers and internal Product & Engineering teams
Provide technical guidance, architecture recommendations, and documentation
Support deals through technical validation and objection handling
Represent at customer meetings, events, and conferences (including travel)

we are looking for a Pre-Sales Solution Engineer.
You are a solution-oriented sales professional with expertise in presales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients.
You will:
Operate consultative with prospects and existing customers to define their challenges and opportunities. Map these challenges to the ecosystem by presenting differentiating and sustainable business value.
Full ownership to the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution. Run Security Questionnaires with prospects, and master the ability to demo vendor risk assessments.
Educate and become a trusted advisor and challenge assumptions and current status while delivering value to prospects and customers.
Present art of the possible and think outside the box approaches to implement privacy solutions.
Support technical and business discovery activities including workshops, and demonstrations, across multiple opportunities
Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts.
Develop and deliver exceptional and engaging company/product presentations and demonstrations.
Work with all technical levels.
Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape.
Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective.
Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples).