דרושים מאיה השמה

Customer Care Manager 
A SaaS company is seeking an experienced, hands-on leader to head its Customer Care
department, including Technical Support, Retention, and Customer Success. 
If you're passionate about leading people, optimizing processes, and driving impactful projects-
while delivering an outstanding Customer Experience - this is a great opportunity to make a real
difference. 
Responsibilities 
? Lead, mentor, and develop a team of 7 Customer Care agents 
? Provide guidance and support to agents in managing escalations and complex customer
cases 
? Build, implement, and continuously improve workflows and processes 
? Own and drive KPIs including service levels, retention, and customer satisfaction 
? Analyze data and generate actionable insights to enhance Customer Experience  
? Collaborate cross-functionally with Product, Operations, and R D teams

B2B Sales Representative (SaaS)
Were looking for someone who truly loves sales - someone energetic, sharp, results-driven,
and excited by a high-volume, fast-paced environment.
This is a great opportunity for a B2B phone sales professional with experience selling to
small and mid-sized businesses, and ideally someone who understands how to sell a SaaS
product rather than a one-time service.

In this role, youll:
? Reach out to users who opened a trial account
? Work inbound leads and warm opportunities
? Acquire new customers
? Grow existing accounts
? Close deals in a dynamic, fast-moving sales environment

Were looking for someone who has:
? At least 2 years of B2B phone sales experience
? Experience selling to SMBs
? Strong SaaS / subscription-model understanding
? High motivation and real sales hunger
? Excellent communication skills and the ability to work independently