לוח משרות דרושים CRM ERP

We are seeking a customer support specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
The Role:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, live chat, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Identify common issues for product and engagement improvements
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Our CRM division is expanding as part of our growing Microsoft-related activity, and were looking for a CRM Systems Analyst to join us in a meaningful and versatile role.
This is a great opportunity to join a professional and collaborative team, work with advanced technologies, and have a direct impact on business and technological processes across a diverse range of clients.
What Youll Do:
* Analyze business needs and define CRM requirements
* Write functional and technical specifications
* Collaborate with development, QA, and project management teams
* Lead client workshops, training, and UAT sessions
* Support full project lifecycle from planning to delivery.

our company's CRM Division within the Microsoft Activity is Growing! Were looking for experienced Dynamics 365 Analysts and Project Managers to join our expanding CRM team, part of our company's Microsoft Activity. If youre passionate about CRM, enjoy working on challenging projects, and want to be part of a leading professional environmentthis is your opportunity.
* Lead end-to-end Microsoft Dynamics 365 CRM projects (Online and On-Prem).
* Analyze business needs and translate them into system specifications.
* Manage project timelines, resources, and stakeholder communication.
* Collaborate with development teams and ensure alignment with client expectations.
* Oversee system configuration, testing, training, and post-go-live support.

* Analyze and define business requirements for CRM systems, with a focus on Microsoft Dynamics 365 CRM.
* Lead requirement gathering sessions and produce functional and technical specifications.
* Configure and implement CRM components: entities/tables, fields, forms, views, business rules, workflows, Power Automate flows, and Business Process Flows.
* Manage security roles, permissions, and team structures within the CRM.

Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
We’re looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you’ll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation. You’ll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are:

* A solution-oriented professional with strong project ownership skills
* Available to work primarily US hours (NY Time Zone)
* An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments
* Passionate about building scalable systems and streamlining business operations
* A self-starter who thrives on structure, clarity, and cross-functional collaboration
* Committed to data quality, system integrity, and user success

What You’ll Actually Be Doing:

* Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
* Administer, configure, and continuously improve D365 CRM and the Power Platform suite
* Lead architecture, governance, and release management for environments, CI/CD, and ALM
* Provide technical support and training to users across the company
* Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
* Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
* Champion data accuracy and oversee documentation, data uploads, and reports
* Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
* Evaluate and implement changes via configuration/customization based on evolving business needs

Why You’ll Love Working Here:
Flexible hybrid work model: three days a week at our Jerusalem office Monthly wellness reimbursement – from therapy to gel manicure, it's up to you Full Keren Hishtalmut, private health and dental insurance Volunteer days, donation matching, Yoga and Pilates A supportive, collaborative culture that puts our people first

Next Step:
Hit apply. You bring your system architecture skills; we’ll bring the challenge (and the snacks).

abra is Hiring – CRM Dynamics Project Manager for a Strategic Defense Project We’re looking for an experienced Dynamics CRM Project Manager to lead a high-impact implementation within the defense sector. ?? Job Responsibilities:
* Manage end-to-end Microsoft Dynamics CRM projects
* Collaborate with marketing, sales, and service teams
* Translate business needs into technical requirements
* Apply Agile, Scrum, or Waterfall methodologies

abra is Hiring – Dynamics CRM Team Lead for a Strategic Defense Project We are looking for a highly skilled and motivated Dynamics CRM Team Lead to join a mission-critical project in the defense sector. This role involves leading a development team, designing and implementing advanced CRM solutions, and working closely with cross-functional teams to deliver high-quality results. ?? Key Responsibilities:
* Provide professional leadership for the Dynamics CRM development team.
* Plan and implement technological solutions based on business requirements.
* Develop customizations, UI components, plugins, workflows, and integrations.
* Promote development standards, code quality, and version control practices.
* Collaborate with system analysts, project managers, and QA teams.
* Maintain and continuously improve the system, including troubleshooting and quick issue resolution.
* Implement solutions using Power Platform (Power Automate, Power Apps) as needed.
* Lead code reviews, architecture planning, and provide technical guidance to the team.

abra is Hiring – Dynamics System Analyst for a Strategic Defense Project We are looking for a skilled and detail-oriented Dynamics System Analyst to join a high-impact project in the defense sector. This role involves working closely with internal stakeholders to analyze, design, and implement CRM solutions based on Microsoft Dynamics 365. ?? Job Responsibilities:
* Analyze and define business requirements for CRM systems, with a focus on Microsoft Dynamics 365 CRM.
* Lead requirement gathering sessions and produce functional and technical specifications.
* Configure and implement CRM components: entities/tables, fields, forms, views, business rules, workflows, Power Automate flows, and Business Process Flows.
* Manage security roles, permissions, and team structures within the CRM.
* Work with Power Platform tools including Power Apps and Power Automate.
* Support CRM deployments in both production and test environments.
* Collaborate with internal departments such as customer service, marketing, and field operations.